Installation Technician

Perform work involving the skills of two or more maintenance or craft occupations to keep machines, mechanical equipment, or the structure of a building in repair. Duties may involve pipe fitting; HVAC maintenance; insulating; welding; machining; carpentry; repairing electrical or mechanical equipment; installing, aligning, and balancing new equipment; and repairing buildings, floors, or stairs.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

Conduct general inspection/diagnostic service, provide maintenance and/or repairs, as necessary. Duties include general installation, repair, replace and maintenance of specified equipment. Run diagnostic test and interpret results to determine course of action. Inspect, analyze, and troubleshoot various systems and equipment. Draft reports and make necessary recommendations. Clearly communicate with clients, suppliers, vendor partners etc.

Diagnose, adjust, repair, or overhaul automotive vehicles.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

This role performs inspection of equipment outside company facilities to diagnose the root cause of issues. Also works to conduct testing of the equipment and must be able to install new equipment or repair existing equipment. May need to overhaul used or refurbished equipment. Willing to travel extensively based on the needs of the job. Ability to test the performance of the equipment against set standards like performance standards and safety standards etc. Assist customers with training material when needed. Manage company assets safely and as per company policies. Perform administrative duties like completing expense reports and service activity reports etc.