Implementation Engineer

A bachelor’s degree in computer science or information technology is required. Equivalent work experience may be accepted in lieu of formal education. Assist in design, development, and practical implementation of networking systems based on the company’s needs. Maintenance and repair of existing networks and network infrastructure to ensure minimum downtime. Provide input for deciding specifications of new IT equipment to be bought and any replacements/upgrades for current infrastructure. Working knowledge of switching and routing is required. Monitor network health and recommend solutions in advance to prevent faults and increase capacity based on upcoming needs. Maintain the technical documentation needed for IT support technicians and team members.

Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.

Computer: Use hardware and software expertise to configure, install, and maintain computer networks. May require troubleshooting and repairing technical issues, providing end-user support, and applying best practices for data backups and system security. Mathematical: Develop software to model random or selective hypothetical and real-world problems and generate solutions. Typically requires use of programming language and coordination with researchers and other subject matter experts.

Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.

Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. Update software or enhance existing software capabilities. May work with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements. May maintain databases within an application area, working individually or coordinating database development as part of a team.

Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.