General Supervisor (Office and Administrative Support)

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Responsible for ensuring customer satisfaction and loyalty by interacting with customers and managing their expectations. Work closely with marketing managers and administrative support staff to meet optimal customer needs.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Apply time management and organizational skills to handle payable invoices and update general ledger. Typically requires data entry, expense report processing, and document storage. May require audit process support, bank and credit card statement reconciliation, and resolution of account issues with internal and external parties.

Work with a team of customer service professionals to create a culture of premium customer service. Provide resolutions to customer complaints while adhering to company policies and guidelines. Document and maintain a record of all customer complaints. Explain the company policies to customers concerning their queries and concerns. Work with team members and supervisors to resolve issues on the vendor end when needed. Handle a large number of requests per day on chat, email, or call. Maintain a pleasant demeanor and tone for the entire work shift.