Floor Supervisor (Production)

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Oversee the manufacturing or service process to ensure product quality and adherence to occupational safety practices. Typically requires achievement of desired production or service levels, implementation of process improvement strategies, performance management, production schedule administration, and staff training. May be required to hire staff and interact with customers.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Sell services to individuals or businesses. May describe options or resolve client problems.

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Set up, operate, or tend more than one type of cutting or forming machine tool or robot.

Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.