Customer Service Supervisor

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Implement the processes, and assist in developing further strategies and policies to ensure higher customer satisfaction and higher profitability. Manage the resolutions and billing team members and provide strategic support from time to time. Lead the operations team and identify opportunities to streamline processes. Work to create a better customer experience and speed up internal processes. Provide leadership to resolve all staff and customers' queries and concerns. Keep an eye on key accounts and manage them personally if needed. Manage the recruitment, training, and retraining of all team members.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Sell services to individuals or businesses. May describe options or resolve client problems.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Interact with customers, business executives, and stakeholders while managing and preparing sales reports. Responsible for identifying new business opportunities and assisting customers with their needs.

Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.