Customer Service Representative (Sales and Related)

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Sell services to individuals or businesses. May describe options or resolve client problems.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Respond to customers in a timely fashion via email, chat, and call. Schedule and track delivery of customers and resolve any issues when they arise. Perform daily entry of orders in company software/ERP to keep all stock data up to date and document all customer request fulfilment. Deliver excellent customer service and act as a brand ambassador of the company. Should have an organized approach and strong verbal and written skills. Document and report on customer complaints. Act as the voice of the company and provide excellent customer service to all customers .

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.

Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.