Customer Experience Manager (Office and Administrative Support)

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Strong web service and UI skills are needed. Coding experience in C#,.NET, MVC, SQL is required. Experience of working in a TDD(Test-driven development) environment Integration skills using ETL tools is required. Understand, interpret and use technical and user documentation to extend, maintain or update current project features as well as documentation. Work with front-end team to make the most functional implementation of user-required features. Create RESTful APIS and similar. Provide code review for peer’s code. Solid understanding of API use for microservice applications. Appreciation of API design and versioning norms. Experience in building for scale and performance is preferred. Report daily updates in an agile working environment and in-unit testing frameworks.

Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.