Case Management Supervisor

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Helps to plan, implement, and maintain multiple initiatives. This role does not directly lead any project team rather it helps coordinate efforts of different projects. Work with teams and project managers to estimate budgets, set scope, define deliverables and timing for new projects. Manage all project teams for the highest productivity and improvise based on business needs. Predict, minimize, and mitigate any risks. Take daily updates of the projects to track the progress of each project. Work with a wide range of individuals, perform performance evaluation, apply change management principles and work on cross-project initiatives.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Enhance business productivity and operations. Assist the Director with departmental planning and daily operations. Create and institute established goals and plans for the department. Ensure compliance of internal policies and regulations. Areas of expertise for successful implementation should include but are not limited to staffing, budgeting, and scheduling. Present reporting to Director and executive team. Ad hoc/special projects to support the Director.

Responsible for coordination/management of patient’s care and evaluating services needed for patients. Manages patient case files, collaborates with medical service providers, and interacts with families to help with complex medical decisions.