Behavior Analyst

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Helps to plan, implement, and maintain multiple initiatives. This role does not directly lead any project team rather it helps coordinate efforts of different projects. Work with teams and project managers to estimate budgets, set scope, define deliverables and timing for new projects. Manage all project teams for the highest productivity and improvise based on business needs. Predict, minimize, and mitigate any risks. Take daily updates of the projects to track the progress of each project. Work with a wide range of individuals, perform performance evaluation, apply change management principles and work on cross-project initiatives.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Business Operations: Use keen critical thinking skills to evaluate business processes to discover areas for improvement. Typically requires collaboration with key stakeholders, development of process-improvement procedures, and implementation of strategies to achieve desired outcomes. May also require project management and performance monitoring. Financial Operations: Employ strong analytical skills to evaluate financial data, identify financial performance trends, assess financial risk, and make recommendations. Typically requires creating financial models, forecasting budgets and expenses, and researching economic conditions.