How to create a customer service resume using this template

A free, professional resume for entry-level applicants. Simply customize the skills and experience and you're ready to find your next customer service position.

A customer service representative is, in many ways, the face and voice of the company. Employers will look at how you represent yourself during the hiring process as an indication of how you would represent the company if hired, so make sure your resume is professional, clear and error-free.

If you’re searching for your first job as a customer service representative, here’s a sample of what a winning resume might look like:

1. Highlight your relevant skills and any work experience at the beginning of the resume.
2. Use detail to explain any accomplishments in problem-solving or using written or verbal communication skills to help customers.
3. List your education and any diplomas or certificates earned.
4. Mention skills, accomplishments, and training specific to the job for which you are applying.
5. Make sure to proofread the resume before sending.
6. Double check your contact information to make sure any potential employer can get in touch with you.

Once finished, upload your new resume. You'll be able to quickly apply to more jobs and more companies can easily find you.


John Jones
123 New Ave.
City, ST 12345
555-555-5555
john.jones@email.com

Summary

Highly motivated individual with strong written and verbal communication skills seeking entry-level customer service position.

Experience

Waiter
XYZ Restaurant
2016–Present City, ST

  • Create a friendly rapport with guests and guide them through menus
  • Efficiently and accurately relay orders to kitchen using restaurant's computer ordering system
  • Prepare dining area for large parties, anticipate needs of incoming guests, and maintain a clean and inviting space
  • Provide efficient and accurate service to multiple tables of various sizes during busiest dinner and lunch time

Host
ABC Restaurant
2014–2016, City, ST

  • Greeted all customers in a friendly manner
  • Answered inquiry calls from customers and booked reservations
  • Managed and organized waiting list
  • Handled customer questions and resolved complaints
  • Assisted waitstaff with various duties to ensure prompt and courteous service

Cashier
Retail Store
2012–2014, City, ST

  • Provided attentive customer service at registers
  • Handled customer inquiries with attention to detail
  • Opened and closed registers; operated cash register and handled point-of-sale transactions
  • Maintained an accurate cash drawer and reconciled money in drawer at the end of each shift

Education

Bachelor of Arts in Communications, State University, 2015

Skills

  • Proficient in Microsoft Office, email, and social media
  • Fluent in data entry and data management
  • Strong verbal and written communication skills
  • Excellent time management skills and strong work ethic

More information:
See salaries and top cities for customer service jobs
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