12 e-commerce jobs to consider

Jobs in e-commerce

E-commerce jobs are expected to increase by 14 percent in the next five years. Here are 12 occupations driving that growth.

Online shopping has revolutionized the way we buy things, but just because you don’t have to interact with someone face-to-face at a cash register doesn’t mean there aren’t thousands of individuals behind the scenes making sure your orders go through properly.

And as the industry continues to grow, so will the need for workers in a wide variety of roles. Here are 12 high-growth occupations in e-commerce you may want to consider:

1. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.*

  • 2019-2024 growth: 11 percent**

2. Shipping, receiving, and traffic clerks keep track of and record outgoing and incoming shipments. Clerks may scan barcodes with handheld devices or use radio frequency identification (RFID) scanners to keep track of inventory. They check to see whether shipment orders were correctly processed in their company’s computer system.

  • 2019-2024 growth: 14 percent

3. Stock clerks and order fillers move products from a warehouse to store shelves. They keep a record of items that enter or leave the stockroom and inspect for damaged goods. These clerks also use handheld RFID scanners to keep track of merchandise.

  • 2019-2024 growth: 15 percent

4. Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise. In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

  • 2019-2024 growth: 11 percent

5. Hand packers and packagers package a variety of materials by hand. They may label cartons, inspect items for defects, and keep records of items packed.

  • 2019-2024 growth: 16 percent

6. Hand laborers and freight, stock, and material movers move materials to and from storage and production areas, loading docks, delivery trucks, ships, and containers. Although their specific duties may vary, most of these movers, often called pickers, work in warehouses. Some workers retrieve products from storage and move them to loading areas. Other workers load and unload cargo from a truck.

  • 2019-2024 growth: 16 percent

7. Market research analysts and marketing specialists study market conditions to examine potential sales of a product or service. They help companies understand what products people want, who will buy them, and at what price.

  • 2019-2024 growth: 20 percent

8. Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

  • 2019-2024 growth: 13 percent

9. General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed.

  • 2019-2024 growth: 15 percent

10. Applications software developers design computer applications, such as word processors and games, for consumers. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

  • 2019-2024 growth: 22 percent

11. Web developers design and create websites. They are responsible for the look of the site. They are also responsible for the site’s technical aspects, such as its performance and capacity, which are measures of a website’s speed and how much traffic the site can handle.

  • 2019-2024 growth: 16 percent

12. Light truck or delivery services drivers drive small trucks or vans from distribution centers to delivery locations. Drivers make deliveries based on a set schedule. Some drivers stop at the distribution center once only, in the morning, and make many stops throughout the day.

  • 2019-2024 growth: 16 percent

*Occupation descriptions from the BLS Occupational Outlook Handbook.

** Job growth statistics, provided by Emsi, represent jobs exclusively within the electronic shopping and mail-order houses industry.