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One-half of Hospitality Workers Plan to Change Jobs This Year, Survey Reveals

CHICAGO, February 2, 2004 - Responding to an improved business outlook for the Hospitality industry and dissatisfaction with their current positions, 50 percent of Hospitality workers plan to change jobs this year, according to a recent survey. These workers are motivated by a desire to make more money (33 percent), move their careers forward (15 percent) and find a more satisfactory position (11 percent). The survey, "Trends in Hospitality 2004," was conducted from November 18, 2003 to December 4, 2003 of more than 285 Hospitality workers.

"Now that the economy is picking up, 43 percent of Hospitality workers expect their job prospects will improve this year," said Lori McInerney, Hospitality employment expert at "After dealing with layoffs, more demanding workloads and less resources, one-in-two Hospitality workers are saying it's time to make a change. They are looking for opportunities that will accommodate their desires to earn more, learn more and be more."

Salary is a major point of contention for Hospitality workers. Athough 57 percent of Hospitality workers received a salary increase in 2003, 50 percent say they are dissatisfied with their pay. Seventy percent reported that their raise was five percent or less and 47 percent say their raise did not meet their expectations.

Dissatisfaction with pay is often tied to workload. More than one-third of Hospitality workers say their workloads are too burdensome and four-in-ten feel a great deal of stress at work.

Adding to stress levels is the struggle to manage professional and personal commitments. Fluctuating schedules and weekend hours have left one-third of Hospitality workers dissatisfied with their work/life balance.

Inadequate learning and career advancement opportunities also ranked in the top reasons Hospitality workers want to change jobs. Four-in-ten Hospitality workers are dissatisfied with career development programs and tracks for moving up the company ladder at their current place of employment. Nearly one-in-five Hospitality workers say they were overlooked for a promotion in 2003.

For Hospitality workers looking to make a fresh start in 2004, offers smart online products to target job searches for salaried and hourly positions. The site gives job seekers the choice to search by industry, location and job type, and provides online career assessments, coaching for interviews and tips for salary negotiations. Job seekers can indicate their work preferences, education and experience and have jobs automatically emailed to them. Interested employers can review job seeker profiles and contact qualified candidates directly.

The Survey
The new survey, "Trends in Hospitality 2004," was conducted from November 18, 2003 to December 4, 2003 of more than 285 employed full-time workers. To collect data for the survey, commissioned SurveySite to use an e-mail methodology whereby individuals who are members of SurveySite Web Panel were randomly selected and approached by e-mail invitation to participate in the online survey. The results of this survey are accurate within +/- 6.04 percent (19 times out of 20).

About is a leading online source for maximizing recruitment dollars and optimizing job searches with superior products, customer service and technology. With a unique combination of national, local and niche audiences, makes it easy for recruiters to reach the most qualified candidates with industry-leading market research data and support. Job seekers can search for the right job from more than 400,000 continuously updated postings, representing more than 25,000 of the top employers in virtually every industry, field and location. Together with Gannett Co., Inc. (NYSE:GCI), Tribune Company (NYSE:TRB), and Knight Ridder, Inc. (NYSE:KRI), includes the Web's top newspaper sites - the most trusted employment sources in recruiting. For more information about products and services, call 888-670-TEAM or visit at

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