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Ann Taylor Fashion Consultants

Ann Taylor Fashion Consultants

Job Description

About the Company

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 168,000 employees across 238 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries and we are offering an exciting opportunity to work for one of the countries largest fashion retailers.

Do you have the drive, determination and commitment to make your customers enjoy more services than they knew were available...making the customer service experience truly an extraordinary one?  Experiences they will tell everyone about?

Teleperformance needs Customer Service Professionals with at least one year previous Customer Service experience to join our team.

Up to $11 an hour , 50% Ann Taylor products
 

Primary Duties, Responsibilities and Requirements   

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required 
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Assisting the customer with the correct price plan

Job Requirements

 

Qualifications

  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties using logical problem solving skills.
  • Ability to understand and empathize with customer’s issues.
  • Teleperformance is an Equal Opportunity Employer

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Entry Level, Retail
Education High School
Experience None
Manages Others No
Relocation No
Industry Fashion - Apparel - Textile, Consulting, Consumer Products
Required Travel None
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Ann Taylor Fashion Consultants


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