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Part-Time Patient Scheduling Coordinator Weekends - Home Health

Part-Time Patient Scheduling Coordinator Weekends - Home Health


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Job Description

Part-Time Patient Scheduling Coordinator Weekends

Alternate Solutions HomeCare is looking for a Patient Scheduling Coordinator. The Patient Scheduling Coordinator is responsible for the coordination of day to day patient care. This employee with work in the office Saturday and Sunday 8AM-6PM and one evening from 5PM-9PM. Must be able to train in the office during normal business hours.


The Patient Scheduling Coordinator (PSC) helps the field staff provide exceptional care by scheduling visits according to protocol. All patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience. The PSC understands and practices all legal and company rules and regulations.

As an organization, we strive to succeed in the critical success factors listed below. Every team member contributes to the overall goals as shown in the performance outcomes.

  • Patient/Customer Satisfaction – to exceed the national average in publically reported patient satisfaction
  • Quality Outcomes - dedication to process excellence and best in class in readmission rate
  • Financial and System Growth – to operate in a fiscally responsible manner


Outcome 1: Patients stay in the comfort of their home to receive scheduled professional healthcare services.

Critical Success Factors: Patient/Customer Satisfaction, Quality Outcomes

Responsibilities to Achieve Outcome 1:

  • Staff/assign new clients to clinicians according to scheduling protocols
  • Matches patients with a field staff member by determining best match in clinical skill sets and personality
  • Responds promptly and courteously to all patients’ inquiries or problems
  • Collaborate with administrator/supervisor regarding client concerns or complaints

Outcome 2: Field staff achieve continuity of care as a result of thoughtfully coordinated visits.

Critical Success Factors: Patient/Customer Satisfaction, Quality Outcomes

Responsibilities to Achieve Outcome 2:
  • Coordinates day-to-day schedules for field staff
  • Manage daily workflow in company database
  • Process daily and weekly reports
  • Address missed, declines, unverified, and reassigned visits with field staff


Outcome 3: Compliance with all federal, state, and agency rules and regulations as well as Medicare guidelines

Critical Success Factors: Quality Outcomes, Financial and System Growth

Responsibilities to Achieve Outcome 3:

  • Understands and practices agency policicies and procedures
  • Follows Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits
  • Participates in On-Call requirements which may be up to 3-5 times per quarter
  • Attends all mandatory in-office meetings
  • Understands and practices all HIPAA regulations



Education and/or Experience: High-School graduate or equivalent. Associates Degree preferred. At least one year of experience in the Health Care industry and experience in home care is desirable.

Computer Skills: Ability to learn new database system. Ability to run reports and analyze data.

Customer Service Skills: Effective and clear oral and written communication skills. Ability to listen and work with a diverse group of people.

Problem Solving Skills: Ability to identify a problem, look for possible solutions, make a decision, and implement the course of action.

Miscellaneous: Must be at least 18 years or older. Ability to multi-task and prioritize. Medical Assistant (MA) preferred.

Job Requirements

Please see above.

Job Snapshot

Employment Type Part-Time
Job Type Admin - Clerical, Health Care, Other
Education Not Specified
Experience At least 1 year(s)
Manages Others No
Industry Healthcare - Health Services, Managed Care, Other Great Industries
Required Travel Not Specified
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Part-Time Patient Scheduling Coordinator Weekends - Home Health

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