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INBOUND CUSTOMER SERVICE REPRESENTATIVE

INBOUND CUSTOMER SERVICE REPRESENTATIVE

Job Description

Are you ready to start your sales career with a growing organization in a Call Center and Customer Service Role?  Then consider joining our growing team!

IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level INBOUND CUSTOMER SERVICE REPRESENTATIVE that will be responsible for taking inbound calls. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions.

We Offer:

  • Competitive Hourly Pay, starting at $11.00 an hour with subsequent pay raises
  • Paid Training/first 60 days - $10.50 an hour
  • Monthly Bonus Potential
  • Medical, Dental and Vision Insurance
  • 401(k) with company match
  • Paid time off

Responsibilities Include:

  • Offers alternative solutions where appropriate with the objective of retaining customers’ business
  • Assist new customers as they complete the card activation process and provide a positive first impression of the account.
  • Gather all required data necessary to sell the Account products/ services
  • Explain product feature and benefits, thoroughly answering questions and setting proper expectations for the product and enrollment process
  • Accurately process information in Account's CRM system
  • Identify opportunities for process improvements in customer service that lead to higher standard of service for Account customers
  • Identifies and escalates emerging product or customer dissatisfaction issues
  • Meet required metrics or service level required by clients
  • Adherence to the company policies and work standards

Requirements:

  • High School Diploma or equivalent
  • 6 months’ experience in a sales or service related role
  • Basic computer skills
  • Excellent verbal and written communication skills
  • Ability to utilize basic math computation skills, preferred
  • Available to work 7:00am to 12:00am (midnight)
  • Be willing to submit to a background check and drug screen

A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be.

Job Requirements

 

Job Snapshot

Employment Type Full-Time
Job Type Retail
Education High School
Experience At least 1 year(s)
Manages Others Not Specified
Relocation No
Industry Retail, Telecommunications, Energy - Utilities - Gas - Electric
Required Travel Not Specified
Job ID 13555
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INBOUND CUSTOMER SERVICE REPRESENTATIVE


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