Seeking a Team Lead to ensure that all types of new and renewing global membership applications are processed in a professional and accurate manner to meet defined service standards.
This Level III associate will maintain department metrics. Provide detailed statuses to supervisor regarding all team functions. Work closely with supervisor and team to ensure all service level agreements are met. Support global operations in meeting customers’ needs by providing specialized care for individual accounts, corporate accounts, and other programs.
Can serve as a lead in prioritizing and addressing workload for team members as well as allocating workload in the absence of the supervisor; may participate on process improvement teams. Serve a subject matter expert for the department, leading processes to ensure effective delivery of results and responding to concerns. Work with minimal supervision and can be relied upon to consistently apply processes and policy and/or exercise discretion in responding and resolving stakeholder requests. Generally 2 or more years of service experience in a lead position preferably in a high volume customer service environment.
Project Management Institute is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Founded in 1969, PMI delivers value for more than 2.9 million professionals working in nearly every country in the world through global advocacy, collaboration, education and research. PMI advances careers, improves organizational success and further matures the profession of project management through its globally recognized standards, certifications, resources, tools academic research, publications, professional development courses, and networking opportunities. As part of the PMI family, Human Systems International (HSI) provides organizational assessment and benchmarking services to leading businesses and government, while ProjectManagement.com and ProjectsAtWork.com create online global communities that deliver more resources, better tools, larger networks and broader perspectives.