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Wireless Installer / Repair Technician (Internet Install Service Technician)

Wireless Installer / Repair Technician (Internet Install Service Technician)

Job Description


Telecommunication Technicians—experience how rewarding a career in the telecommunications industry can be!  Join the nation’s largest fixed wireless broadband service provider – JAB Broadband. We are seeking an Installer / Repair Technician to join our team. Through our subsidiaries, we provide broadband Internet and digital voice connectivity to residential and business customers in 14 states. The latest digital fixed wireless technology, a dynamic culture, and good benefits are just some of the reasons we are an employer of choice. Don’t miss this opportunity to advance your career! Apply today!

We are looking for a customer-oriented Installer / Repair Technician with a passion for achieving high customer satisfaction and operational excellence. To succeed in this role, you must have excellent communication skills with the ability to interact with all levels of staff, including senior management, internal, and external customers. Do you think you have what it takes to be a part of our dynamic team? We want to hear from you!


Listed below is our job description for the Installer / Repair Technician.  This position offers a starting wage of $17.00/hour, depending upon experience, as well as a competitive benefits package, which includes paid time off and healthcare coverage.

 

General Summary

As an Installer / Repair Technician, you will perform initial setup as well as troubleshoot and repair high speed wireless Internet service for customers. You will be responsible for the basic maintenance of Company equipment and an assigned vehicle.




Installer / Repair Technician responsibilities:

  • Mounting antenna/reflector on roof; running wiring from outside antenna to inside wall plate/plug; fastening wiring to outside roof/wall or run cable through attic to inside wall
  • Aligning the antenna with the transmitter to achieve optimal performance; changing and moving the mount to adjust for new obstacles; replacing the antenna/radio and faulty wiring or connectors
  • Adhering to the Company’s quality standards, policies, and procedures
  • Using a courteous and professional approach to address customer questions and concerns; discussing equipment placement, cable routing, paperwork completion, etc.
  • Performing basic personal computer (PC) and Local Area Network (LAN) setup and repair
  • Assisting customers with initial PC configuration; demonstrating Email account setup, LAN setup, and basic Internet Service Provider (ISP) use
  • Cleaning up after customer installation; removing boxes, pieces of cable, and sheetrock dust
  • Setting up Voice over Internet Protocol (VoIP) telephone equipment and testing for proper functionality
  • Completing all installation and repair paperwork
  • Determining which tools are needed for scheduled installations; organizing and loading equipment into Company vehicle
  • Notifying appropriate parties immediately of any issues which may affect efficient operations 
 


Other Duties and Responsibilities
  • Additional responsibilities and duties as assigned

 

Supervisory Responsibilities

  • No direct reports


Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Job Requirements


Installer / Repair Technician requirements:

  • Valid driver’s license to drive within the Company’s geographical footprint on a regular basis
  • 1 year in a related customer and/or technical support and/or operations/engineering role
  • Proficient with the Microsoft Office suite, Microsoft Streets and Trips, Micropath, and other job related software
  • Solid knowledge of networking and electronics theory, and electrical codes and standards relative to residential or commercial communications cabling
  • Basic working knowledge of RF wireless technologies and product, and wireless planning, design and deployment processes
  • Basic understanding of IP networking
  • Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
  • Demonstrate attention to accuracy on all duties and responsibilities
  • Ability to maintain confidentiality and comply with Company and OSHA established safety policies and requirements
  • Ability to work weekend and/or evening work; availability to perform some travel


 EOE


Employment with the Company is contingent on successful completion of the drug test, MVR check, and background investigations.

Why choose JAB Broadband?

“Excellent job security with the ability to work independently. Day to day duties are exciting due to the fact that customers are getting great service from a great company. All tools and company vehicles are provided" –Installation/Repair Technician


“Great company and culture! Best telecommunications company I have ever worked for." –Account Executive


“Great technology, coworkers, and industry" –Supervisor


“Great environment for ambitious, entrepreneurial spirits" –Manager


Job Snapshot

Employment Type Full-Time
Job Type Installation - Maint - Repair, Telecommunications, Information Technology
Education Not Specified
Experience At least 1 year(s)
Manages Others No
Industry Telecommunications, Wireless
Required Travel Up to 50%
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Wireless Installer / Repair Technician (Internet Install Service Technician)


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