Skip navigation
On-Call Coordinator

On-Call Coordinator

Apply Now
Applications Submitted for this Position
Most Common Years of Experience
Most Common Candidate Degree
To Always See the Competition Snapshot

Job Description

On-Call Coordinator

The On-call Coordinator is responsible for answering phone calls after hours, scheduling for cancellations and new cases, and forwarding questions/calls/problems to the appropriate person as well as documenting all phone calls.  The On-Call Coordinator will contact the On-Call Nurse for all clinical problems/questions.

On-Call Coordinator Job Duties
  • Fields and staffs new intake calls after business hours
  • Staffs aide cancellations and other open shifts. (Responsible for staffing and follow up of any cancellations or new cases received after 3:30pm)
  • Answers incoming calls and contacts appropriate person as needed.                              
  • Handles customer inquiries with appropriate information.                                
  • Assists Direct Care Staff with personnel related problems.                
  • Monitors field staff call-offs and other violations of policy as needed.                                          
  • Documents any complaints received after hours.                                                
  • Answers phone calls within 15 minutes of message being left.                                          
  • Seeks advice from management on complex issues or major complaints.    
  • Maintains thorough on-call records.                                                                                       
  • Communicates with field personnel, management, family, and agency representatives regarding the care of our clients.                                          
  • Participates in in-service education, webinars and other meetings as needed.               

On-Call Coordinator Job Benefits

Black Stone offers competitive pay and a benefit package that includes the following:

  • Flat rate of pay for each day
  • Paid Time Off available
  • 401(k) retirement plan

Job Requirements

On-Call Coordinator Job Requirements:

  • A high school graduate or equivalent
  • Excellent customer service skills.
  • Good phone etiquette.
  • Ability to interact with all levels of personnel.
  • Effective organizational skills with attention to detail.
  • Ability to function in a team environment.
  • Effective written and verbal communication skills in English.
  • Ability to work from home 

About Us:

The Black Stone Family of Home Care Services, through a variety of care options, meets in-home care needs of the elderly and disabled. Our 500+ nurses, therapists, and home care aides are people with a passion to make life easier for our clients. From companionship to nursing, we help the frail and disabled remain safe, active and comfortable in the familiar surroundings of home.

Through various home care services and funding sources, the Black Stone Family of Care is ready to assist with any home care need. Our family of in-home care services includes:

  • Home Healthcare – skilled medical care, nursing and therapy services covered by Medicare, Medicaid, and most insurances
  • Assisted Care – non-medical care through income-eligible programs such as PASSPORT, ESP, Comcare, Senior Levy, and VA
  • MJ Nursing – in-home, privately paid, non-medical services tailored to a client’s specific personalized needs
  • Care Advisors – privately paid geriatric care management to assist with health concerns and options for care short or long term
  • House Calls – primary care provided in your home, assisted living or independent living apartment and usually covered by most insurances

With many programs and a variety of funding sources, we match in-home care programs to best suit each situation. Black Stone proudly offers a variety of home care services in the following southwestern and central Ohio counties: Butler, Clark, Clermont, Clinton, Franklin, Greene, Hamilton, Madison, Miami, Montgomery, Warren, and neighboring counties.

Keywords: Customer Service, customer service, On-Call, on-call, home care, private duty


                                         Home Health Care by Black Stone is an Equal Opportunity Employer

Job Snapshot

Employment Type Full-Time/Part-Time
Job Type Health Care
Education Not Specified
Experience Not Specified
Manages Others No
Industry Healthcare - Health Services
Required Travel Negligible
Job ID AC CIN On-Call Coordinator
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using you are agreeing to comply with and be subject to the Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

On-Call Coordinator

Enter notes about this job: