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Admissions Representative Trainee

Admissions Representative Trainee

Job Description


 Grantham University is proud of its 60-year history and continuous commitment of service to the Armed Forces of the United States of America, Veterans, Active Guard, and their families, as well as public agency staff and students from around the world. Grantham University is 100% online with administrative offices located in Lenexa, KS just south of Kansas City. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths




Admissions Representative Trainees are responsible to secure enrollments by speaking to potential students who are interested in continuing their education.  This is a high contact, phone based, consultative position.





Successfully complete training phases, i.e. assignments, quizzes, tests, role plays, and other exercises as assigned

Retain product knowledge and GU systems

Meet all measures of compliance standards

Meet attendance requirements

Maintain professionalism and attention during training process

Provide information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements.

Maintain communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process

Meet and exceed pre-established sales/enrollment objectives

Utilize relationship development and communication skills to build and manage a strong sales pipeline

Provide information to individuals on educational alternatives based on their personal and professional interests.

Capture relevant learner information on a variety of software systems and applications.

Develop an in-depth understanding of how to represent and explain degree programs

Successfully implement provided script into conversations with prospective students

Make outbound and taking inbound calls from individuals interested in enrolling at Grantham University

Other duties as assigned


Job Requirements



High school diploma or GED required, Associates or Bachelor degree preferred

Able to work flexible work schedule to include evenings and weekends, and changes in shift based upon business needs after training is complete,  required

Customer service and/or sales experience preferred

Able to interpret, adapt and apply guidelines and procedures

Able to handle rejections effectively and with tact required

Knowledge of different programs/services available to university students preferred

Knowledge of  student recruitment and retention issues preferred

Able to work effectively with diverse populations required

Knowledge of customer service standards and procedures preferred

Display success in a performance-driven sales environment which utilizes metrics and measurements preferred

Desire to work in a progressive but competitive environment required

Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred

Able to learn and leverage a variety of software applications required

Working knowledge of  Microsoft Office Suite, including Excel and Word, and Internet preferred

Able to effectively communicate orally (in person and by telephone) and in writing required

Able to multi-task, yet maintain close attention to detail and timeliness of work production, required

Able to work in a positive team-oriented manner with a variety of people (i.e. students, faculty, staff, administrators)

Language Skills: Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Able to effectively present information to staff and/or students in writing and verbally. Able to speak coherently into the telephone with potential students and with staff. Able to present information using professional and grammatically correct language is required.

This position involves sitting at a desk for extended periods of time

Able to work flexible work schedule to include evenings and weekends upon completion of training



Integrity – operates within the highest ethical standards and integrity in all aspects of the position

Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed

Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results

Listening Skills – must be an active listener to insure student needs are fully understood and met

Influence – skilled at directing and motivating others towards personal, academic and professional success


Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Education
Education High School
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Education - Teaching - Administration
Required Travel None
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Admissions Representative Trainee

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