General Manager in Training
Pep Boys is looking for qualified management candidates to join our team as a General Manager
The General Manager will be responsible for achieving expected sales goals across the retail, service, and commercial lines of business and providing superior customer service through in-store execution of programs, initiatives and standards. The General Manager is expected to recruit, hire, develop and provide inspirational leadership and direction to a team of approximately 20-30 associates.
As Leaders, all General Managers are Expected to Drive These Five Priorities-
Associates- will inspire and develop a team of associates to exceed company sales, operational and service goals by fostering a culture of “customer first” teamwork dedicated to all three lines of business. Educating and training the team to be cross functional will be instrumental to the success of this position.
Customers- ensure all company customer service programs and procedures are followed by all retail, service, and commercial associates. Will be expected to know what customers think of Pep Boys based on engagement, observation, net promoter scores and phone shops.
Sales- expected to know and drive sales goals for the retail, service, and commercial lines of business. Will be expected to measure and train to Do It Right Repair and Selling Excellence standards by evaluating key performance indicators, financial reports and category performance. Will be responsible for driving store-specific sales tactics by passionately adhering to merchandising specific plan-o-grams in both retail and service and a pleasant overall store appearance.
Profits- will be expected to improve the profitability of Pep Boys by controlling expenses, margins, payroll, paid-outs and store use items. Will also be expected to take an active role in improving profit margins through accident reduction and decreasing general loss liability.
Growth- a General Manager will contribute to the growth of the organization by exceeding sales and profit goals and providing our customers with superior service. A General Manager will also be responsible for recruiting, hiring and retaining talent that provides superior customer service and adequate succession planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
The General Manager leads a team of assistant managers and associates who are responsible for all aspects of a store’s retail sales, service sales, productivity, profitability, work environment, commercial business, visual presentation standards and operational compliance. These essential duties are measured through various reporting tools, periodic assessments and Area Director store visit feedback.
Ensures the execution of customer service standards and customer satisfaction programs, and ensures the equitable resolution of customer complaints. Provides procedural guidance and direction to ensure respective store comply with policies and procedures, loss prevention, safety, and environmental codes and ordinances.
Ensures all associates comply with company policies and procedures as outlined in the Associate Employment Guide and Pep Boys’ Standard Operating Procedures. Will ensure training completions are maintained at 100%; including completion of Pep Boys' PRO certifications and ASE certifications within two years of employment. Pep Boys promotes a safe and skillful service operation. Therefore, Pep Boys pre-pays ASE registration and testing fees for applicable associates who attempt to achieve their required ASE certifications.
Will provide effective communication to all associates across all lines of business pertaining to initiatives, activities, tasks and news generated by the Store Support Center and other avenues of communication. Will passionately focus on customer needs, and drive the store’s performance with the highest degree of integrity and trust. Must be approachable by both customers and associates.