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Call Center Agent

Call Center Agent

Job Description


       ď‚·Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Job Requirements

    • 2 years of call center or customer service experience
    • Strong data entry and typing skills
    • Strong communication skills
    • Ability to work a flexible schedule

    Job Snapshot

    Base Pay $11.00 /Hour
    Employment Type Contractor
    Job Type Entry Level, Customer Service
    Education Not Specified
    Experience At least 2 year(s)
    Manages Others Not Specified
    Industry Energy - Utilities - Gas - Electric
    Required Travel Not Specified
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    Call Center Agent


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