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SSVF Employment Outreach Specialist

SSVF Employment Outreach Specialist

Job Description


This position provides direct outreach services, including: direct street outreach, mobile outreach, participation in multi-agency and/or community-wide outreach initiatives events/activities with the goal of identification of Veterans/Veteran households who are homeless and those at risk of homelessness. In addition, this position provides direct support and linkages regarding Veteran household employment needs. Carry out all employment and outreach activities under the direction of Program Service Coordinators and Administrators consistent with program goals and strategies, including Housing First and Rapid Re-housing models. Build and maintain relationships and partnerships with other outreach specialists, Veteran serving organizations, employment assistance programs (VA and non-VA employment resources), and community-based resources in the service area. Assist team efforts to locate and access resources to transition Veterans out of homelessness. Ensure that all activities are approved and coordinated in advance. Demonstrate a spirit of cooperation and collaboration with all team members, including case managers, Program Service Coordinators, administrators, and VA/community resources.


Street Outreach and Engagement

a)      Identify locations frequented by potential veteran applicants (including veteran family members).

b)      Provide direct street outreach to veterans and their families.

c)      Engage and build rapport with target population.

d)     Keep outreach log of all outreach contacts.

e)      Complete training in crisis intervention, critical incident reporting, Safe From Harm, and community safety and confidentiality.

f)       Provide identification of and prescreening for eligibility of potential applicants.

g)      Conduct initial screening and assessment with Veterans and their families.

h)      Participate in Stand Down and other VA/community outreach activities as requested by Program Service Coordinator.

i)        Provide information about SSVF services and information on community resources to participants and potential participants.

Employment Services

a)      Provide preliminary assessment of employment goals, needs, barriers, and assist Veterans/Families in development of concrete employment plans.

b)      Conduct and/or arrange employment preparedness seminars, classes, and groups, to be conducted individually or in a group setting determined by needs of Veteran/Family. Employment preparedness efforts should include:

1.      Review of work history

2.      Review of employment and/or educational goals

3.      Instruction on completion of applications

4.      Resume writing tips

5.      Personal presentation and interviewing preparation

6.      Connecting Veterans/Families to community based employment and/or educational/training services and/or appropriate Veterans resources

7.       Arranging seminars, workshops, and other activities on employment opportunities and employment preparation

8.      Providing more intensive support to those with specific barriers as needed for success

9.      Help connect Veterans/Families to specific employers in the community as appropriate

10.  Stay abreast of employment trends and employers openings

Supportive Services

a)      Provide assistance to SSVF participants in navigating and accessing veteran and mainstream resources.

b)      Accompany veterans, as appropriate, to appointments.

c)      Provide support in securing permanent housing.

d)     Provide 1:1 life skills training, including employment preparedness, personal financial management, accessing non-cash financial resources, accessing legal services, housing stability preparedness, and accessing community resources, as needed.

e)      Maintain and document participation, progress, referrals and services provided.

f)       Complete and submit weekly/monthly outreach reports and/or other requested service reports/statistics to Program Service Coordinator.

g)      Ensure client confidentiality in accordance with established procedures and regulations.

h)      Perform other duties as requested by Program Service Coordinator.

i)        Demonstrate a spirit of cooperation and collaboration with all team members, including case managers, Program Service Coordinators, administrators, and VA/community resources.

Agency and Community Outreach

a)      Carry out all outreach activities under the direction of Program Service Coordinators and Administrators. Ensure that all activities are approved and coordinated in advance.

b)      Distribute SSVF outreach materials to local businesses, social service agency and other community agencies.

c)      Present SSVF during local CoC and other community meetings as requested or coordinated with Program Service Coordinators. 

d)     Maintain collaborative working relationships with community agencies to provide comprehensive services for participants.

e)      Maintain collaborative working relationships with veteran serving organizations Veteran Affairs, VMAC’s, Veteran Benefits representative, etc.

f)       Attend in-service training and outside conferences/workshops as requested and approved by the Program Service Coordinator.

g)      Represent the agency’s purpose, philosophy, and function to the community in a positive collaborative manner.

Job Requirements


B.S./B.A. in psychology, social services or related field ideal. Prior military service is preferred for this position. Documented and verifiable experience or education in human services, employment assistance, homelessness and Veteran resources is preferred. Relevant work and/or college internship in providing supportive services to Veterans may substitute for Bachelor’s degree provided that the candidate can verify that they are within a year or less of degree completion.


Have the ability and desire to support The Salvation Army’s mission. Be at least 21 years of age and pass background and criminal records clearance and may not have had any felony convictions.  Meet and maintain Salvation Army’s driver’s qualification standards.  Have ability to adapt to culturally diverse environment, display attitude of compassion and acceptance of client populations.  Applicant must demonstrate good judgment and discretion in all aspects of information flow, be flexible, exhibit strong team work attitude, cooperative/collaborative abilities, and interpersonal skills.  Ability to document and communicate effectively and legibly in Standard English.  Above average problem solving and conflict resolution skills required.

Job Snapshot

Employment Type Full-Time
Job Type Nonprofit - Social Services
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Not for Profit - Charitable
Required Travel Not Specified
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SSVF Employment Outreach Specialist

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