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Associate Research Analyst

Associate Research Analyst


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Job Description


Service Management Group (SMG) is a leader in providing customer and employee satisfaction and loyalty information to multiunit restaurant, retail, and service companies. We help many of the best known brands in the world understand their most valuable resources: their employees and customers. 


The Associate Research Analyst plays an integral role in the insight we deliver. The Associate Research Analyst conducts statistical analysis, assesses findings, reports results and supports Research Analysts with the goal of providing actionable information to SMG clients.


Primary Responsibilities

  • Provides expertise and support to project teams on statistical and methodological issues related to satisfaction and loyalty measurement. 
  • Prepares data and runs statistical analyses in SPSS to support market research.
  • Prepares results summaries and reports in Microsoft Excel and PowerPoint.
  • Helps present results to project teams.

Job Requirements

  • Master’s degree in behavioral/social science, statistics or business with an emphasis in statistics and research methods.
  • Experience with SPSS, SAS or other statistical software.
  • Exceptional focus on detail to minimize errors of omission and transcription.
  • Strong interpersonal skills and the ability to build rapport with team members.
  • Ability to prioritize and schedule own work based on competing demands of clients and team members.
  • Experience with Microsoft Word, Excel, and PowerPoint.




Teamwork has become a buzzword in the business world today, but it goes beyond that at SMG. In fact, you rarely hear the word “teamwork" because it’s engrained in everything we do. To deliver the caliber of insights that SMG is known for, we maintain an “all hands on deck" mentality that goes beyond the meeting room. Some of our best ideas come from collaboration while preparing for the Kansas City Corporate Challenge, supporting our favorite charities or hanging out at a Crossroads First Friday party. We do our best to promote from within and offer many opportunities to grow your professional skills in order to keep pace with our business growth. We understand that happy employees mean happy clients and that our people are our greatest assets. We reaffirm our commitment to employee happiness each and every day. We believe that every employee plays in integral role in helping grow our business, which is why senior management operates an open door policy where everyone has an opportunity to have their voice and opinions heard.


Additional benefits for the Research Analyst include:

  • Competitive salary
  • Health insurance
  • 401(k) retirement plan
  • Life insurance
  • 4 week training program
  • Casual dress code and work environment-jeans and flip-flops are the norm
  • Take Your Dog to Work Day



To see if you have the balance of technical skills, interpersonal skills, and motivation to be an Associate Research Analyst at SMG, please send a cover letter and resume to [Click Here to Email Your Resumé].


For more information on SMG, visit us at

To learn more about what the Kansas City area has to offer, visit

Job Snapshot

Employment Type Full-Time
Job Type Marketing, Research
Education Graduate Degree
Experience 0 to 4 year(s)
Manages Others Not Specified
Industry Consulting, Retail, Restaurant
Required Travel Not Specified
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Associate Research Analyst

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