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Contact Center Application Developer

Contact Center Application Developer

Job Description


Cisco Contact Center - Cisco Call Center - UCCE - UCCX - CVP - IVR - CTI


Contact Center Application Developer

Contract - 6 months, right-to-hire


Cisco Contact Center - Cisco Call Center - UCCE - UCCX - CVP - IVR - CTI




Job Requirements


Cisco Contact Center - Cisco Call Center - UCCE - UCCX - CVP - IVR - CTI


    • Provide leadership, technical guidance, training and mentoring to contact center application       developers
    • Plan, organize and coordinate activities related to large contact center projects
    • Develop contact center solutions for Client’s four business units, including Voice Response applications, web service system integration, and Cisco CTIOS-based custom agent desktop software
    • Be responsible for participating in development, maintenance and enhancement of business applications with a strong emphasis in contact center application development
    • Contribute to all aspects of the software development lifecycle, analyzing requirements, and designing, building, testing and implementing solutions
    • Build solutions and resolve issues of moderate to high complexity
    • Participate in project teams within the corporate IT department
    • Work according to Client best practices and standards
    • Collaborate with business partners, and other technical staff to identify user requirements, assess available technologies, and recommend solution options
    • Thrive in a fast-paced contact center development environment

Required:
     • Experience in leading contact center development efforts
    • Experience in designing contact center development projects, including integrating with ICM, telephony components, and with back-end business applications
    • 5+ years of experience with Cisco CVP or similar IVR call flow development and/or 5+ years of experience with CTI development
    • Experience with developing contact center solutions and knowledge of best practices
    • Knowledge of relational databases concepts and medium level experience in using databases, preferably Oracle
    • Experience with all aspects of the software development lifecycle and development methodologies
    • Completion of Bachelor’s degree in Computer Science, CIS, MIS, or a related field and  3+ years of increasingly responsible professional experience in related field
    • Effective oral and written communication skills
    • Team player
     
Helpful to have skills:
     • 3 or more years of Java development experience, including JDBC, EJBs, Spring, RAD IDE
    • Experience with IBM Websphere or Tomcat servers
    • Experience developing Web Services
    • Knowledge of object oriented design and programming principles



Cisco Contact Center - Cisco Call Center - UCCE - UCCX - CVP - IVR - CTI



Job Snapshot

Base Pay $70.00 - $75.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Insurance
Required Travel Not Specified
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Contact Center Application Developer


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