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Call Center Director
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Call Center Director

Job Description

AXION is a dynamic and innovative staffing organization determined to exceed our clients highest expectations. For over 25 years, we have been the preferred staffing solution for thousands of companies in the tri-state area. Recently, we expanded our reach with new Partner Companies in Arizona, New Jersey, and Pennsylvania with new Partner Companies being scouted all the time. 

We attribute our success and longevity to our partnership building approach to staffing. Our strength derives from our three-way partnership teams, which include the AXION staff, our clients, and our superior talent pool. We pride ourselves on our ability to nurture long-term partnerships with our clients who utilize us as an extension of their Human Resources function. With that focus, we have developed a highly successful team of experienced business development and recruiting professionals ready to help you with your most challenging staffing needs.


Position TItle:  Call Center Director
Department:  Call Center Operations
Location:  LI Region

Qualifications:  Prefer minimum of Bachelor's Degree in business or health care.
Minimum of 3- 5 years experience at the Director Level in a Call Center Operations preferred.
Highly effective communication both orally and in writing.
Organizational and problem solving skills are essential. 
Possess leadership skills.
Time management is crucial and an ability to prioritize projects/work.

Will report to the VP of Call Center.

The Call Center Director will be responsible for successful delivery of patient service in the call center.  Will work with VP of Call Center to define policies and procedures.
Ensure the calls are handled promptly, meets quality assurance and customer service guidelines.
Take the lead on cross functional call center service delivery initiatives.

Salary:  $120,000

 

 

 

 

 

 

 

 

Job Requirements

Over the last three decades, Axion has been the preferred staffing

 

solution for thousands of companies in the New York, New Jersey and

 

Pennsylvania markets. Axion continues to provide these services and has

 

been certified by The Joint Commission. Axion is an Everify company.

 

The Company is an equal opportunity employer and complies with all

 

applicable laws prohibiting discrimination and harassment. The

 

Company will recruit and hire all persons without regard to race, color,

 

sex, religion, national origin, age, marital status, sexual orientation,

 

disability, veteran status or any other basis prohibited by federal, state

 

or local law. Further, all personnel actions such as compensation,

 

promotions, benefits, transfers, layoffs, company-sponsored training,

 

education, tuition assistance, terminations, social and recreational

 

programs will be administered in the same manner.

 

The Company views the principles of equal opportunity as a vital

 

element in the employment process and as a hallmark of good

 

management.

 

Assuring equal employment opportunity is a function and direct

 

responsibility of all levels of management. All managers and supervisory

 

personnel are charged with making a personal commitment to practice

 

and enforce the principles of this policy.

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education 4 Year Degree
Experience At least 1 year(s)
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
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Call Center Director


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