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Retail Store Manager (Assistant & General Manager)

Retail Store Manager (Assistant & General Manager)

Job Description

Retail Store Manager (Assistant & General Manager)


Job Description


With 24+ years of experience in the dog-care business, Biscuits & Bath (B&B) is on a mission to improve the quality of life for each precious pet that we serve. A leader and innovator in our industry, we work relentlessly to continually raise the standard of excellence for dog care and customer service.


Our dedicated Retail Management team is the key to our sucess!


We are seeking experienced Managers for Assistant Manager and General Manager roles with B&B. If you are passionate about providing the best care for Man’s Best Friend, apply today! This is an excellent opportunity to run your own retail sales business without all of the upfront costs! We are a leader in pet care hospitality – join us in our mission!



Not Just A Career – A Passion!


At Biscuits & Bath, the work you do has a direct impact on each dog’s quality of life. We offer a highly collaborative and inclusive environment that rewards those who perform well. We are committed to helping each employee reach their full potential and building a team that puts clients first. We continue to set the standard of excellence for client service and dog care. For these management roles, we offer a competitive base salary plus quarterly bonus and a thorough 7-week paid training period in a friendly, warm, and supportive environment.


Other benefits of the Retail Management role include:


  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Matching
  • Discount on B&B Services
  • Paid Time Off Program


Retail Store Manager / Assistant & General Manager – Retail Sales and Customer Service – Hospitality


Job Responsibilities


As a B&B Retail Manager, you will be responsible for the day-to-day management of a location and its Associates. You will be accountable for achieving budgeted revenues while maintaining the operational and service standards prescribed by Biscuits & Bath. In addition, you will develop meaningful relationships with our clients and provide the highest level of care and service to all dogs.


Key Responsibilities of the Retail Management role include:


  • Educating clients regarding dog care and selling services that meet clients’ needs
  • Addressing and problem solving client concerns and comments
  • Achieving revenue and client satisfaction targets
  • Ensuring proper workforce planning, skill development, and cross training
  • Recruiting, training, and developing associates
  • Managing performance and compensation of associates
  • Planning work schedules
  • Ensuring services operate per policies and procedures
  • Maintaining equipment in satisfactory working order
  • Ensuring compliance with governing federal and state laws and regulations
  • Planning operations, tactics, human resources, and revenue strategies
  • Promoting and marketing the business to current and prospective clients
  • Analyzing revenue results and devising marketing and revenue growth strategies
  • Exceeding Performance Metrics, including:

                -          Quality of dog care

                -          Client loyalty

                -          Revenue

                -          Quality of associate team


Retail Store Manager / Assistant Manager & General Manager – Sales and Customer Service – Hospitality

Job Requirements

Job Requirements


In the B&B Retail Manager roles, you must be able to juggle a variety of responsibilities while balancing competing deadlines in a fast-paced environment. We are seeking candidates who are passionate about the wellbeing of dogs. You must possess a high degree of independent decision-making and problem-solving skills. Qualified candidates should be highly organized and pay close attention to the details that make a difference in the clients’ experience.


Other requirements of the Retail Management role include:


  • Bachelor’s degree or equivalent combination of training and experience
  • 5 – 10 year of sales, retail, hospitality, or related experience
  • At least 3 years of experience in a management role
  • Proven track record of success in operational planning
  • Demonstrated ability to empower, develop, and lead a team
  • Excellent time management and business development skills
  • Ability to work a varied schedule including days, evenings, weekends and holidays
  • Proficient in the Microsoft Office suite and Internet savvy


Retail Store Manager / Assistant & General Manager – Sales and Customer Service – Hospitality


Biscuits & Bath – A History of Innovation and Excellence


We started very simply with one dog and the belief that there had to be a better way. One fateful spring day in 1990, our company founder John Ziegler followed his dog walker to see whether his beloved yellow Labrador puppy Merembe was enjoying her romp in Central Park. To John’s dismay, Merembe spent her entire hour confined to a small Upper East Side apartment. Out of that simple experience, Biscuits & Bath was born. 22 years later, we provide the highest level of dog care and client service to more dogs than anyone else in the New York area.


Join our innovative and growing team today!


Retail Store Manager / Assistant & General Manager – Retail Sales and Customer Service – Hospitality


Job Snapshot

Employment Type Full-Time
Job Type Management, General Business, Sales
Education 4 Year Degree
Experience At least 5 year(s)
Manages Others Yes
Relocation No
Industry Other Great Industries, Retail, Hospitality
Required Travel None
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Retail Store Manager (Assistant & General Manager)

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