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Customer Service Representative / Hospitality / Travel / Springfield, MO

Customer Service Representative / Hospitality / Travel / Springfield, MO

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Job Description

Creative and Fun Environment!

Customer Service Representative Description: 

Action-oriented, motivated individual who has an obsession with customer service, satisfaction, dedication and commitment to join our call center team.

Responsibilities:

•Enthusiastic customer service for global inbound/outbound phone support

•Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.

•Versatile in managing multiple customer service software programs while conversing with all types of support staff.

•Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate  to email and phone communications.

•Strong, proactive follow-up skills and be able to administer and support Travel Policies.

•Maintain strong vendor relations with a positive attitude and outgoing nature.

•Adhere to defined procedures, standards and performance expectations.

•Analyze, diagnose and deliver known solutions to complex customer service challenges.

Job Requirements

Customer Service Representative Requirements:

•Must be able to work a flexible schedule that may include weekdays, weeknights, and weekend time.

•One year or more of solid customer service experience providing support and/or helping customers find resolution

•High School Diploma. Some college preferred but not required. The can work while in school, or online school.

•Strong Passion for Customer Service and comfortable being on the phones. Peak season is very busy, and will require calls coming in and going out

•Ownership and problem resolution a must.

•Keen eye for detail and high level of accuracy.

•Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication, and excellent customer service 

•Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.

•The ability to communicate effectively at all levels from executive management to individual contributor.

•The ability to work unsupervised and make independent work related decisions.

•Flexibility and willingness to assist where and when needed and directed by your supervisor.

•Excellent time-management, organizational, and prioritization skills.

•Experience with Microsoft Office products and various call center and customer service support programs.

Job Snapshot

Employment Type Full-Time
Education High School
Experience At least 1 year(s)
Manages Others Not Specified
Industry Travel, Hospitality, Hotel - Resort
Required Travel Not Specified
Job ID BB
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Customer Service Representative / Hospitality / Travel / Springfield, MO


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