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Collections Specialist

Collections Specialist

Job Description

Oakbrook


PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. We offer a wide array of services through a network of more than 300 PLS Check Cashers and PLS Loan Store locations in nine states. Through our check cashing, lending and combined superstore locations, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are more convenient, transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview: 

This position is responsible for the collection and resolution of assigned delinquent loan accounts for Xpress Money Services and Personal Financial Services locations. The candidate will primarily utilize the phone to connect with customers in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.

Job Description:

  • Maintain and manage assigned customer accounts in Que.
  • Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
  • Establish payment plans and follow up with customers to ensure agreements are fulfilled.
  • Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
  • Review and prioritize collection activities to maximize collections.
  • Research and reconcile misapplied payments.
  • Perform other tasks and duties as assigned by the Collections department.

Job Requirements

Job Requirements:

  • Proven track record of customer focus and customer service experience is a must
  • Flexible schedule is a must. This includes the ability to work on some early mornings, some late evenings and some Saturdays, on a regular basis.
  • 1 plus years of recent credit/collections experience
  • Strong knowledge of billing and collections procedures
  • Retail/ financial services or similar industry experience with a strong emphasis on customer focus/service
  • Highly motivated to achieve department goals and earn bonus
  • Strong communication skills (both written and verbal), analytical and problem solving skills
  • High level of organizational skills, attention to detail and accuracy
  • Work effectively in a fast-paced environment , prioritize workload and meet deadlines
  • Must be a team player
  • Spanish/English bi-lingual a plus

Essential Job Functions:
  • Must be able to make mathematical calculations
  • Must be able to understand, speak and write in English
  • Must be proficient at using computer programs including Microsoft Word, Excel and Access
  • Must be able to stay on the phone for long periods of time

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Admin - Clerical, Retail
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Banking - Financial Services, Credit - Loan - Collections
Required Travel Not Specified
Job ID CFS Specialist
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Collections Specialist


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