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Service Advisor - New Car Import Dealership
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Service Advisor - New Car Import Dealership

Job Description

We are hiring a experienced (New Car Dealership Parts Management Experience or Aftermarket Retail Advising Experience) Service Advisor's for our Subaru dealership. 

I am looking for someone special.  Specifically, for someone who makes raving fans and has high CSI.  Someone who is energetic, likes to laugh and have fun at work (but get the job done).  Someone who puts the customer 1st and has the golden rule philosophy.  Someone who puts the customer ahead of the profit.

Subaru of Wichita Service Standards

  1. An Appointment Is Available Within One Day Of The Customer’s Requested Service Day.
  2. The write-up begins within two minutes of the customer’s arrival.
  3. Service Needs Are Courteously Identified, Accurately Recorded On The Repair Order And Verified With The Customer.
  4. The Problem/Concern Is Fixed Correctly On The First Visit.
  5. Status Of The Work Is Provided Within One Minute Of A Customer’s Phone Call – Why Are They Calling Us For Status In The First Place?
  6. The Vehicle Is Ready (Completely) Including Paperwork At The Agreed-Upon Time.
  7. The Customer Is Given A Through Explanation Of The Work/Service Performed, Of Any Warranty Coverage And Of Any Charges Remaining.


The Five Things Your Customers Want

  1. To Be Listened To And Understood
  2. To Receive Honest, Competent Diagnosis
  3. To Have Problems, Options and Choices Clearly Explained.
  4. To Have The Problem/Service Corrected The First Time.
  5. To Be Sold Only What Is Necessary/Factory Recommended/Desired

 

 

The Five Things Customers Want In Any Service Experience

  1. Convenience
  2. Courteous Treatment
  3. Prompt Service
  4. Quality Workmanship
  5. Competitive Prices

About Us:

 

We are Subaru of Wichita (formerly Suzuki of Wichita - America’s largest Suzuki automotive retailer).

The Number One Suzuki Dealership in the USA (now looking to do the same with Subaru) has more customers than we can handle and we need your help! We are growing and business is running out of our ears.

 

We offer an aggressive compensation package with one of the industry’s top benefits packages including health, dental, life insurance, 401(k), tool purchase program, paid vacation, paid training, ASE certification pay raises, etc.

 
If you aren’t appreciated where you currently work, of if there is not enough work to keep you busy then we need to chat.  Make sure that you meet these basic requirements, and then get you your resume ASAP!


“Hire Nice People."  - Scott Pitman, Operating Partner and Chief Evangelist of Ride Auto Group (Subaru of Wichita & Super Car Guys).

We cannot teach talent, energy, positive attitude, character and drive (we can help bring this out of you if you have it inside).  We will provide you with 100% of the tools, support and training it takes to be successful.  You will need to supply the “get up and go" – the positive attitude and the work ethic.


The three biggest hurdles that we struggle to overcome in our dealership is (those who don’t make it):

  1. Laziness
  2. Addictions (drugs, alcohol, Facebook)
  3. Lack of Support at Home (an supportive family).  Sometimes, if you are helping a customer, you make it home late for dinner.  This sucks, but is part of our business.  My wife doesn’t like it either, but she had always supported me to accomplish OUR DREAMS (We wouldn’t be were we are today if I was always on time for dinner)!

COMPENSATION
Our guaranteed minimum salary for this position is $36,000 annually – BUT, with performance bonuses for:  Customer Satisfaction Scores, Customer pay hours per RO, Gross margin, CSI, etc. this position should EARN between $48,000 - $60,000 annually - or higher.

SCHEDULE
5-day work week (plus every 3rd Saturday for a half day). 

BENEFITS

Duh, we have a killer benefit package (Health, Dental, 401k, etc.).  Paid Training.  Opportunities to advance.  Recognition programs.  Company car programs.


ADVANCEMENT

Champions in our organization rise to the top and are promoted into other leadership position where there is no income ceiling (this changed my life).  We run a very fast paced, high energy, fun environment.  We LOVE PEOPLE.  We are servant leaders.  If this is you, then we need to talk.


IF you fit our criteria, then carry on (continue)!


Currently accepting resumes, application, tours and interviews!


[IMPORTANT] – FOLLOW THESE EASY STEPS TO BE CONSIDERED:


Option One:

Email the following to [Click Here to Email Your Resumé] (it comes to me personally):

  1. Resume
  2. Cover letter telling me a little more about why I should consider you (we get a lot of resumes)


Options Two, Three, Four, Infinity: 
(for those too excited to wait, or those who don't have resumes, or those who want an on the spot interview and tour because this ad is exactly what you have been looking for...

  1. Visit us and someone will see you in person.
  2. Email your information
  3. Send us a video resume
  4. Fax your resume (do you even have a fax?)  We do:  316-440-4408
  5. Mail us
  6. Whatever it takes!



Subaru of Wichita,
11610 E. Kellogg, Wichita, KS  67207
– (formerly Suzuki of Wichita – The #1 Suzuki dealership in the USA:  2009, 2010, 2011, 2012, 2013)



Thank you for considering our family of dealerships!


- Scott Pitman
(Operating Partner & Chief Evangelist), Ride Auto Group – RideHomeHappy.com

Job Requirements

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.  S/he ensures that his/her quota for hours scheduled/booked are achieved on a daily, monthly, and annual basis.  The advisor must also build a loyal clientele and acceptable customer satisfaction scores.  Plus:

Account for all documents, ensure that none are missing.


Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.


Compare final customer invoice with original repair order estimate.


Ensure that work areas and customer waiting areas are kept clean.


Establish and maintain good working relationships with customers to encourage repeat and referral business.


Follow up on parts department orders to ensure parts availability.


Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.


Keep quick pricing guide, maintenance menus, and other point of sale materials up dated and accessible for use.


Monitor service loaner availability and condition.  Schedule maintenance of service loaners and company cars.


Obtain customer’s signature of repair orders.


Open and close repair orders.


Perform a walk around on every vehicle entering the service department and look for potential additional revenue while offering the customer a service.


Schedule shop work as efficiently as possible in accordance with dealership policy.


Spot check repairs to assure quality and timely completion.


Forecast goals and objectives and strive to meet them.


Maintain Customer Satisfaction Index rating superior to that of the regional and zone averages.


Attend training and/or shop meetings as requested.


Maintain open communications with parts management and parts personnel.


Strive for harmony and teamwork with all other employees.


Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.


Arrive Early and Ready to Go




         

Job Snapshot

Base Pay $36,000.00 - $60,000.00 /Year
Employment Type Full-Time
Job Type Automotive, Sales, Retail
Education Not Specified
Experience At least 1 year(s)
Manages Others No
Industry Automotive - Motor Vehicles - Parts, Hospitality, Sales - Marketing
Required Travel Not Specified
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Service Advisor - New Car Import Dealership


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