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Process Improvement Coordinator

Process Improvement Coordinator

Job Description

Gift of Life Donor Program, the nation’s leading organ procurement organization, is responsible for recovering and distributing organs and tissues used in life-saving and life-enhancing transplants in eastern Pennsylvania, southern New Jersey and Delaware.   This is an excellent opportunity for an experienced QA professional to join an established team.
The Process Improvement Coordinator assists in the planning, development, maintenance, and implementation of the GLDP quality systems; Partners across all functional areas within the GLDP organization to monitor, promote, and deliver quality, and compliance; Identifies key measurements to assist in driving continuous improvements and adherence to applicable regulatory and accreditation requirements; Actively fosters an organizational culture that is based on collaboration, partnership, innovation, customer service, driving change, and teamwork; Provides data analysis, trending, reporting and presentation on individual and departmental statistics as it relates to identifying areas of improvement as well as providing a dashboard of quality assurance activities to the Director, Quality Assurance; and supports and/or conducts other quality assurance responsibilities according to the business needs of the organization.    

Job Requirements

Successful candidates will possess a Bachelor degree,  two or more years' experience in health care setting, and working knowledge of process improvement methodology (providing examples of projects delivered and outcomes obtained) required. Two years quality assurance experience in a regulated environment and CQA (Certified Quality Auditor), CQIA (Certified Quality Improvement Associate), and/or Green Belt certification, and knowledge of medical terminology preferred.


Ability to multi-task and adapt to changing work priorities in a dynamic environment; Excellent written and verbal presentation, as well as analytical, organizational and problem solving skills; Strong interpersonal skills required to facilitate team building and partnering with colleagues and peers; Demonstrated ability to focus on details, work autonomously and lead projects; and excellent computer skills required for creation of project plans and dashboards required. Experience with innovative methodology for capturing and identifying metrics of key performance indicators and knowledge of conducting both internal and external audits in contract laboratories and processors environment a plus.


We offer an outstanding compensation and benefits package, including medical, prescription drug and dental insurances, as well as tuition assistance and an employer matched 403(b) savings plan.

We are an equal opportunity employer and we support diversity in our workplace.

Job Snapshot

Employment Type Full-Time
Job Type Health Care, QA - Quality Control, Other
Education 4 Year Degree
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Healthcare - Health Services, Not for Profit - Charitable, Other Great Industries
Required Travel Not Specified
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Process Improvement Coordinator

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