COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
• Ability to pay attention to the smallest details involved in taking service to the next level
• Ability to remain calm in difficult situations
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
• Ability to maintain regular attendance and on-time arrival to work as scheduled
• Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
• Ability to resolve basic service recovery issues and understand when to escalate to next level
• Skill in organizing and prioritizing of work, and following assignments through to completion
• Skill in written and verbal communication
• Knowledge of intermediate level computer skills
• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
Level 2 Background and drug screening required pre-employment.