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Diagnostic Scheduler and Insurance Collector

Diagnostic Scheduler and Insurance Collector

Job Description

Founded in 1992, Diagnostic Centers of America (DCA) has revolutionized diagnostic imaging by combining exceptional state-of-the-art medical equipment, one of the largest radiology groups in Palm Beach County, and uncompromised patient service. DCA provides our patients and physicians with comprehensive diagnostic imaging services throughout Palm Beach County. We provide full service imaging in MRI, CT, PET/CT, Xray, Nuclear Medicine, Mammography, Ultrasound and Bone Density.
With a family-like atmosphere, state-of-the-art diagnostic equipment not found in most outpatient centers, and a group of over 25 sub-specialized Radiologists, we are looking for talented and dedicated individuals to join our team. We are conveniently located in Boca Raton, Boynton Beach, Delray Beach, and Wellington.

Ideal candidate will have excellent leadership ability and interpersonal skills, be reliable, detail
oriented, and able to multitask. Customer service excellence a must. Knowledge of Sage Intergy
a plus. Flexibility is important.

  • Knowledge of all major insurances
  • Phenomenal Customer Service
  • Experience with Diagnostic Imaging Studies
  • Patient Registration/Check-in
  • Collecting of Copays/Deductibles
  • Managing patient workflow and team collaboration



Job Title: Collections Specialist 

Must have 3+ years solid experience in a healthcare environment - working in Medical Collections. Self Pay as well as Commercial Collections experience required. Correspondence with all Insurance companies. Strong customer service and follow up skills. Team player a must! Must have both Medicaid and Medicare experience.

  • Ensure the timely and accurate processing of all medical claims.
  • Timely follow-up and collection of aged accounts receivable items.
  • Accurate written response to Medicare/insurance audit and additional document requests.
  • Process effective multi-level appeals process
  • Follow up with patients regarding timely reimbursement of balances due.

Job Title: Diagnostic Scheduler


Schedule diagnostic imaging procedures for MRI, CT, PET, Nuclear Medicine, Bone Density, Xray and Mammography.  Obtain accurate demographic and insurance information. Answer incoming phone calls as well as make outbound calls.This is a call center based position.

  • Conduct initial telephone interview with the patient and complete the scheduled appointment.
  • Review the prep for the patient prior to the study.
  • Ensure the patient's information is entered in the scheduling system correctly.
  • Have the ability to work independently and make decisions when circumstances warrant such actions.
  • Work closely with the scheduling manager, advisors and other team members



Job Requirements

•  Ability to pay attention to the smallest details involved in taking service to the next level
• Ability to remain calm in difficult situations
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
• Ability to maintain regular attendance and on-time arrival to work as scheduled
• Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
• Ability to resolve basic service recovery issues and understand when to escalate to next level
• Skill in organizing and prioritizing of work, and following assignments through to completion
• Skill in written and verbal communication
• Knowledge of intermediate level computer skills
• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines

Level 2 Background and drug screening required pre-employment.

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education High School
Experience At least 2 year(s)
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
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Diagnostic Scheduler and Insurance Collector

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