Skip navigation
Customer Support Analyst

Customer Support Analyst

Job Description

The Customer Support Analyst provides professional phone and email support to MEDHOST Customers who are utilizing the MEDHOST applications.

•    Provide professional phone and email support to MEDHOST clients for all modules and hardware
•    Responsible for assessing the Customer’s business need or problem, using on-line tools and
     analytical thinking to diagnose and resolve the issue or business need
•    Responsible for accurately logging the call information into the MEDHOST call tracking system
•    Responsible for retaining ownership of calls and following up with Customers frequently with
      current updates until a resolution is reached
•    Research open issues thoroughly and quickly move those issues toward an accurate resolution
•    Expected to develop a thorough working knowledge of each MEDHOST application as well the
     platforms and operating systems utilized
•    Will be required to learn how to use various software utilities as well as develop some knowledge
     of our programming languages
•    Some interaction with Quality Assurance for testing program changes, new releases, or user
     documentation
•    Deployment of software as necessary to meet the business needs of our Customers
•    Attend and participate in MEDHOST or other job related training courses while maintaining daily
     department goals
•    Participation as a Customer beta rep to assist Customers who have installed the latest MEDHOST
     version to assist moving issues toward resolution and provide explanation or assistance with new
     software changes
•    Make on-site Customer visits to assist with new Customer transition or assigned to install a new
     MEDHOST release software upgrade at a Customer site
•    Required to participate in on-call rotation, which includes nights, weekends and holidays
•    Must have ability to work a flexible schedule and overtime hours, including nights, weekends and
      holidays
•    Any other duties as deemed necessary to provide quality service to the MEDHOST client base

Job Requirements

•    A.S Degree or higher in a related field preferred
•    Hospital, clinical, or ancillary applications and hardware experience preferred
•    Previous software  and hardware help desk experience helpful
•    Strong computer skills: Programming background, knowledge of AS/400, Java, Windows  
     Administration, SQL Administration and Networking Administration a plus
•    5-10% travel required
•    Able to prioritize Customer issues and escalate or solve with urgency
•    Excellent written, proofreading, and verbal communication skills
•    Must be detail oriented, organized and have the ability to multitask
•    Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
•    Must be flexible with a  can-do attitude and have the ability to remain professional under high pressure
     situation
•    Ability to retain and protect confidential material
•    Negative pre-employment drug tests
•    Criminal and MVR backgrounds meet our company hiring criteria

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience At least 2 year(s)
Manages Others Not Specified
Industry Computer Software, Healthcare - Health Services
Required Travel Not Specified
Job ID CSA CL
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Customer Support Analyst


Enter notes about this job:

Cancel