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Subrogation Collector

Subrogation Collector

Job Description

General Summary

Work on behalf of Vengroff Williams, Inc. clients to recover debt. Initiate contact with debtors and insurance companies and effectively communicate the importance of payment. Accurately research accounts and establish leverage. Provide solutions to debtor and assist with structuring payment plans. When necessary recommend legal action.


Essential Job Functions
  • Researches and Analyzes accounts prior to initiating debtor contact, examines historical data and evaluates past collection efforts.
  • Determines the most effective and economical means of collection for each account and applies standard due diligence to collect monies owed.
  • Initiates first contact within 24 hours of new business entered into the system.
  • Maintains complete records on all accounts including, but not limited to, detailed documentation on collection efforts.
  • Utilizes available resources and skip tracing techniques to locate debtors and any relevant credit information pertaining to the company and/or officers responsible for the debt.
  • Advises debtor of proper payment schedules and the principles of credit and credit standings.
  • Maintains a consistent level of professionalism at all times with the debtor.
  • Generates correspondence through the use of system letters, free form letters, and email communication. All correspondence will reflect Vengroff Williams, Inc.’s mission statement and communicate the professionalism we pride ourselves in.
  • Follows company processes and procedures when recommending an account for legal action.
  • Maintains organized and current physical files for open accounts in queue.
  • After 6 months of collection efforts, decides whether to litigate or close the file.
  • Other various duties, at the discretion of direct management.

Job Requirements

Knowledge, Skills, and Abilities
  • Knowledge of rules and regulations pertaining to collection methods and techniques.
  • Knowledge of FDCPA and HIPAA regulations.
  • Ability to read, write and comprehend short correspondence, memos, and invoices. Effectively communicate findings to debtors and direct management.
  • Ability to deal with problems involving a few concrete variables in standardized situations.


Performance Standards
  • Achieves monthly goals.
  • Works all queued accounts in a timely manner. Queue aging should be below 5%.
  • Handles all incoming and outgoing correspondence within 48 hours of receipt.
  • All duties are to be performed in accordance with federal and state regulations and presented in a professional manner.
  Education and Experience
  • One year experience.
  • Formal training in collections industry.
  • Insurance/Subrogation experience preferred.

Job Snapshot

Base Pay $12.50 /Hour
Other Pay Commission Potential
Employment Type Full-Time
Job Type Insurance
Education Not Specified
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Credit - Loan - Collections
Required Travel None
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Subrogation Collector

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