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Client Service Representative
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Client Service Representative

Job Description

Creative Co-Op is a leading designer, importer and distributor of gift and home accessories.  Our customers include Fortune 500 retailers as well as thousands of independent specialty retailers throughout the country.
We are currently searching for a Client Service Representative who can provide unparalleled Customer Service for customers, sales representatives and new accounts professionally and efficiently.  The primary responsibilities would include:
  • Provide support for multiple sales representatives needs (order information, catalogs, product information, etc.).
  • Have strong working knowledge of “G" (independent accounts).
  • Assist customers in Memphis Showroom.
  • Answer incoming customer service calls regarding customer accounts, order placement, claims, etc.
  • Perform data entry relating to orders and customer account maintenance.
  • Follow up customer orders as assigned and under the guidelines of internal operations.
  • Process and resolve claims, order issues and/or shipping issues.
  • Perform other duties as assigned by department manager.

Job Requirements

Education:     College degree preferred or minimum of 1-3 years with customer service experience.

Experience:   Working knowledge of customer service, order process and claims.

Skills/Abilities:

  • Working knowledge of Microsoft Office, Excel, Word, and E-mail.
  • Strong proficiency, speed and accuracy with 10 key.
  • Ability to communicate clearly both verbal and written.
  • Ability to attend Trade Shows.
  • Flexible to work Saturdays during peak season.
  • Strong interpersonal skills.
  • Able to make decisions and resolve customer issues.
  • Ability to prioritize, organizes, and clearly define objectives.
  • Ability to execute plan under time restraint.

Please include references and salary requirements.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Sales, Distribution - Shipping
Education High School
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Import - Export, Consumer Products
Required Travel Negligible
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Client Service Representative


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