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Customer Care Specialist - TX
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Customer Care Specialist - TX

Job Snapshot

Other Pay 0.00
Employment Type Contractor
Job Type Health Care, Information Technology, Consultant
Education High School
Experience 0 to 2 year(s)
Manages Others Not Specified
Relocation No
Industry Healthcare - Health Services, Computer Software, Consulting
Required Travel Not Specified
Job ID 3833

Job Description

About DB Healthcare IT        

DB Healthcare IT, focused solely on healthcare IT domain, partners with Providers, Payers and established healthcare consulting practices to provide them with qualified consulting resources. We have been very successful in providing project directors, program managers, analysts, interface engineers, training and go live consultants for EPIC, Meditech, Eclipsys, Allscripts, Cerner, Siemens and McKesson EMRs and Business Intelligence, ICD-10, HIPPA 5010, EDI, Revenue Cycle and HIM and Data Warehouse experienced resources. More jobs available at

Title: Customer Care Specialist - TX

Location: Austin, TX

Type: Contract

Duration: 5 Months

Start Date: 7/21/2015

Positions: 25


1. Weekly direct-deposit - for all hours and per diems
2. 24x7 consultant customer service
3. Health benefits (optional)


Please send us the following information as soon as possible:

1. Updated/Current resume in MS Word
2. Availability to start next consulting engagement
3. Expected Hourly rate (1099 or W-2)
4. Best time to speak to you either today or

Job Requirements

Skills & Experience:

  • Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.
  • Assists medical providers in problem resolution, as needed.
  • Responds to provider phone inquiries in a prompt, courteous and concise manner.
  • Documents all provider encounters in clear and concise logs.
  • Transfers providers to other Call Center units as needed.
  • Meets individual performance standards.
  • Performs other duties as may be assigned by management.


Preferred Qualifications:

  • College Grad with 1 year Microsoft Office OR
  • Military Veteran with 1 year Microsoft Office OR
  • High school diploma, GED, or equivalent certification w/
  • Minimum 6 months of customer service or call center experience required
  • Minimum 1 year Microsoft Office

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Customer Care Specialist - TX

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