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Lead Telecommunications Engineer

Lead Telecommunications Engineer

Job Description

Looking for a Lead Telecommunication Engineer that has experience with Cisco, Unified Communications, VOIP that can engineer, lead and support a large enterprise environment. CISCO Unified Communications Manager enterprise CISCO Unity connection, CISCO emergency responder, SPP, PRI, CISCO, Real-time monitoring, NetScout, AVVM, trouble-shooting, CCNP, CCIE voice is a plus.The person in this position will be responsible for managing the day-to-day operations of mission critical technology including Cisco Unified Communications, Cisco Unity, Cisco Emergency Responder and integration to critical 3rd party applications including call center and voice recording.

  • Provide tier II/tier III steady state support for Cisco voice systems and infrastructure
  • Perform routine systems maintenance and monitoring of Cisco Unified Communications systems.
  • Ability to troubleshoot and support all components of VoIP Systems, contact center solutions IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording.
  • Provide leadership in voice and data network problem determination efforts.
  • Operate and improve services in accordance with business needs, priorities, reliability and SLAs
  • Drive process improvements and procedures that will improve overall Service Delivery to the customer
  • Ensure attainment of all business and customer objectives.
  • Provide periodic performance reports for review with management providing input on improvements and quality initiatives.

Job Requirements


  • Bachelors Degree in Computer Science or a related discipline and at least 7 years experience in all phases of infrastructure network management or its equivalent in education and work experience
  • 3 to 5 years prior experience with a large, global enterprise network, preferably in the financial sector
  • 5 to 7 years of experience in design, provisioning, and troubleshooting Cisco Unified Communications Manager Enterprise & Cisco Unity Connection
  • 3 to 5 years of experience with SIP based protocols and Cisco Unified Border Element (CUBE) or comparable Session Border Controllers (SBC).
  • 1 to 3 years of experience with Cisco Emergency Responder design, provisioning and troubleshooting
  • 1 to 3 years of experience with Cisco UCCX/UCCE design, provisioning and troubleshooting desired
  • 3 to 5 years of experience with Cisco routing & switching technologies preferred
  • Cisco certification such as CCNP Voice or preferably, CCIE Voice
  • Experience with voice systems including dial configuration and network routing, gateways SIP, and PRI.
  • Experience in the use of multiple network tools such as Cisco Real Time monitoring and Netscout nVVM for troubleshooting
  • Experience with packet capture and analysis tools such as Wireshark

Job Snapshot

Base Pay $125,000.00 - $140,000.00 /Year
Other Pay Bonus + Benefits
Employment Type Full-Time
Job Type Information Technology, Other
Education Not Specified
Experience At least 5 year(s)
Manages Others Not Specified
Industry Computer Software, Computer Hardware, Other Great Industries
Required Travel Not Specified
Job ID RobynCisco
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Lead Telecommunications Engineer

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