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Field Service Engineer (Server Hardware Repair)

Field Service Engineer (Server Hardware Repair)

Job Description

In field service, you’re driven by helping people and fixing technology. You find yourself energized by the feeling of “saving the day" for your customer, by solving that challenging problem for them. Little frustrates you more than feeling helpless because of corporate red tape, lack of parts and resources, and management that pushes for quantity versus the quality of work.

 

Imagine how refreshing it would be to be part of a culture built on ideals like:

 

“We’ve got your back!"
With 24x7 support from our field technical support, product support, internal IT group, and purchasing/distribution teams, our Field Service Engineers are never alone.

 

“Our service is so old school, we’re new school."
We look for opportunities to spend more time with our customers, providing them with high touch service in every interaction. Our 98% customer retention rate tells us that we’re doing the right things for our customers.    

 

“Focus on the people, the numbers will take care of themselves."
Supporting and empowering our employees in their personal, professional, and financial goals naturally feeds our success in business.

 

To learn more about Service Express and “The SEI Way", visit www.seiservice.com


Interested in becoming part of the SEI family?

Check out our opportunities and apply online at www.seiservice.com/SEI-careers.php

Job Requirements

Our company provides 24x7 onsite data center hardware service. This requires Service Engineers to drive to the customer site whenever a call is placed. The engineer is reimbursed for travel expenses as they use their own vehicle for travel. Travel consists of service calls typically within a 100 mile range as well as periodic training, at times out of state. When on call, the field engineer may have to drive to any one of these locations at any time of day or night.

 

The successful candidate must be results oriented, customer focused, possess strong technical and mechanical aptitudes and have the ability to work independently on multiple issues.

 

Responsibilities:

In the Field Service Engineer position, the candidate will:

  • Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices)
  • Provide top-notch service to our customers to ensure 100% customer loyalty
  • Manage the hardware maintenance needs of their assigned accounts
  • Be passionate about helping people and fixing problems
  • Have strong technical skills with at least a basic knowledge of computer hardware
  • Understand and practice pro-active service methodology
  • Engage other departments when appropriate (i.e. Purchasing , Support, Sales)


Knowledge or experience servicing and maintaining any of the following mid to high-end server platforms preferred: 

  • Hewlett Packard HP9000/3000
  • IBM RS6000/AS400
  • DEC VAX/Alpha
  • SUN Sunfire/Enterprise
  • Compaq Proliant/HP Netserver

 

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Installation - Maint - Repair, Customer Service
Education Not Specified
Experience Not Specified
Manages Others No
Relocation No
Industry Computer Hardware
Required Travel Not Specified
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Field Service Engineer (Server Hardware Repair)


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