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Patient Access Representative

Patient Access Representative

Job Description

Project PRISM

Are you a recent graduate from a four year university looking to get into the healthcare industry?
Wheaton Franciscan Healthcare and Goodwill Industries have joined forces to create a special partnership called Project PRISM, which will provide extensive paid training (temp to hire) to individuals with a positive service attitude interested in becoming strong patient advocates.

Project PRISM is designed to recruit, train and hire self-starters who enjoy providing exceptional customer service and are willing to learn the technical skills necessary for success in the high-growth healthcare industry along with career ladder opportunities. Competitive pay is provided immediately. Upon successful completion of the temporary period, a full benefit package will be provided.

Current opportunities

  • Registration position in Franklin. Must have availability 7 days a week from 11A-11P. Would only work every other weekend. Must have full time and first shift availability for training.

  • Payor Service Rep position in customer service. 7-5 M-F. Medical Terminology Comptenecy required and is tested in our office.

  • Payor Service Rep position in worker's compensation. 8-4:30 M-F. Medical Terminology Comptenecy required and is tested in our office.




    Job Requirements

    Patient Access Representative

    More Information about being a Patient Access Representative:
    As a Patient Access Representative you will speak directly with patients, physicians and insurance organizations to facilitate patient registration and ensure the accurate scheduling of medical appointments, procedures and tests. The successful candidate will have the ability to communicate scheduling information and accurately record information obtained, while maintaining patient confidentiality. The Patient Access role requires outstanding customer service, along with great attention to detail, the ability to thrive in a fast paced environment and a high degree of integrity. Empathy, flexibility and exceptional communication skills are required. Our mission is to ensure that each patient’s experience is a positive one.

    Prior customer service experience is required, as are outstanding communication skills and a desire to interface with a variety of people. Computer proficiency and solid data entry skills are also necessary. While prior customer service experience is required, prior experience in a health care setting is not required.

    Application Process:
    The application process is intended to help us select the best candidates for the position, candidates that are committed to learning and providing world class customer service. It consists of the following steps:

    • You will need to complete online application and resume (or submit hard copies)
    • If selected, you will receive a short (five minute) phone screen
    • You will also be asked to participate in a brief, four to six question automated interview.
    • If you are selected after the phone screen and automated interview, you will be invited into our offices for an in person interview.
    • Finally, if selected, we will ask you to come to Wheaton Franciscan Healthcare to meet with both a hiring manager and Goodwill TalentBridge recruiting consultant.

    Training Process:
    The temporary process lasts approximately 12 weeks as a Goodwill TalentBridge associate. You will begin your  training and orientation with three days with Goodwill Industries, and then the remainder of the training and orientation will happen on-site at Wheaton Franciscan Healthcare. Upon successful completion of the training and orientation, a full time, permanent Wheaton Franciscan Healthcare associate position with a full benefit package will be offered.


    Job Snapshot

    Base Pay $13.44 /Hour
    Employment Type Full-Time/Part-Time
    Job Type Health Care, Customer Service
    Education High School
    Experience At least 1 year(s)
    Manages Others No
    Industry Healthcare - Health Services
    Required Travel Not Specified
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    Patient Access Representative

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