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Collector/Loan Service Counselor

Collector/Loan Service Counselor

Job Description

                                Loan Service Counselor/Collector - Great Opportunity!! 

We are a fast growing indirect auto finance company and due to our growth we need to add another member to our high performing team.

This person would be responsible for the servicing of all of our accounts and loan portfolio. Some of the responsibilities are, but not limited to:

  • Maintain and reduce the number of delinquent accounts, defaults, and charged off dollars.
  • Provide collection work on customer accounts as directed by the Collection Manager.
  • Act as the initial point of contact for customers with delinquent accounts.
  • Maintain good positive communication with all customers.
  • Assist the Collection Manager with repossessions and the disposal process as necessary.
  • Insure compliance with all laws relating to the collection of debt.
  • Provide feedback to the Collection Manager that will help improve the efficiency of the collection         department.
  • Assist in maintaining low delinquency, repossession rates, and charge off.
  • Must know how to effective skip trace to locate a customer


  • The requirements for this opportunity are:

  • MUST HAVE A MINIMUM 1-2 YEARS OF COLLECTION/LOAN SERVICING EXPERIENCE
  • Must dress and be very professional at all times over the phone and in person
  • Must be detailed oriented, very organized, and be able to work well within a team environment
  • Must have great customer service skills and follow up
  • Must know how to skip trace, handle insurance claims, bankruptcy filings, and make field visits
  • Must be able to make 100+ outbound calls daily
  • Must have a great work ethic; be reliable, dependable, and trustworthy


  • This opportunity is a full time position, guaranteed 40 hours a week - Monday through Saturday 8:30am - 5:30pm with a day off during the week - MUST BE ABLE TO WORK EVERY SATURDAY FROM 8:30AM - 5:30PM - Saturday's are the busiest and most effective day for this position.

    If you meet the above requirements and are serious about a long term career please reply to this ad with your resume/work history. This position will be filled fast.

    We recognize people as our most valuable asset. Our benefits package for this position includes: medical and dental insurance, paid vacations, bonus plan based on results, and continuous training. Advancement opportunities are available for the right person.

    MUST BE ABLE TO PASS PRE-EMPLOYMENT TESTING TO INCLUDE A BACKGROUND CHECK, MVR, DRUG TEST, AND HAVE RELIABLE TRANSPORTATION WITH A VALID DRIVERS LICENSE.  
            
    We are a fast growing auto finance company in need of an additional Customer Service Rep./Admin Assistant/Loan Processer.

    This is a full time position - guaranteed 40 hours a week.

    Work schedule is Monday through Friday 9am - 6pm with a scheduled day off during the week and EVERY SATURDAY 9AM - 6PM.


    This position entails and has a lot of responsibility and accountability. If that is something you are not use to or do not want please do not respond to this ad. You must be able to work at a fast pace and be able to multi-task through out the day. This individual must have a high drive and be highly self-motivated in wanting to succeed at what they are doing and in their position.

    WE ARE LOOKING FOR A SHARP MINDED AND PROFESSIONAL APPEARANCE INDIVIDUAL WITH A PLEASANT PERSONALITY WHO LIKES INTERACTING WITH THE GENERAL PUBLIC AND WHO TAKES THEIR WORK/POSITION SERIOUSLY AND LOOKING TO ESTABLISH A LONG TERM CAREER WITH OUR COMPANY.

    Job Requirements:

  • Must have and work with a high degree of integrity, trust, and ethics
  • Must be detailed, organized, multi-task oriented, and take pride in the work they produce
  • Must be able to follow company policies, processes, procedures, and adhere to direction
  • Must be dependable, reliable, and trustworthy
  • Must have good verbal and interpersonal skills
  • Must have a professional appearance at all times and be able to communicate       effectively and professionally
  • Excellent attendance and punctuality required for this position
  • MUST HAVE A VALID DRIVER'S LICENSE AND THEIR OWN TRANSPORTATION


  • Must be able to pass pre-employment testing including a drug test and background check

    MUST BE ABLE TO WORK EVERY SATURDAY FROM 9AM - 6PM - THIS IS MANDATORY FOR THIS POSITION!!

    This is a full time position - guaranteed 40 hours a week.

    Work schedule is Monday through Friday 9am - 6pm with a scheduled day off during the week and EVERY SATURDAY 9AM - 6PM.

    IF ATTENDANCE/ABSENTEEISM HAS BEEN OR IS AN ISSUE FOR YOU PLEASE DO NOT REPLY TO THIS AD/POSITION. THIS POSITION REQUIRES YOU TO BE AT WORK ON TIME EVERY DAY INCLUDING SATURDAYS.

    If you meet all the above qualifications for this position and believe you are the right fit for this position please reply to this ad with your resume (in a word document .doc or .pdf) including your work history with a good contact phone number to reach you or apply online at www.capitalfinanceloans.com and click on the career link at the bottom of the home. No walk ins or phone calls will be accepted.

    THIS POSITION WILL BE FILLED QUICKLY!!

    IF YOU DO NOT SUBMIT A RESUME/WORK HISTORY YOU WOULD NOT BE CONSIDERED FOR THIS POSITION/OPPORTUNITY.




    Job Requirements

         
    • Must dress and be very professional at all times over the phone and in person
    • Must be detailed oriented, very organized and be able to work well within a team environment
    • Must have great customer service skills and follow up    
    • Must be able to make take escalated calls as needed
    • Must have a great work ethic; be reliable, dependable and trustworthy

      If you meet the above requirements and are serious about a long term career please reply to this ad with your resume/work history.  This position will be filled quickly.

      We recognize people as our most valuable asset.  Our benefits package includes medical and dental insurance, paid vacations, bonus plan based on results and continuous training.  Advancement opportunities are available for the right person.

      MUST BE ABLE TO PASS PRE-EMPLOYMENT TESTING TO INCLUDE A BACKGROUND CHECK, DRUG TEST AND HAVE RELIABLE TRANSPORTATION WITH A VALID DRIVERS LICENSE.

         

      Compensation & Benefits for Loan Processor

      • Competitive base pay with unlimited bonus potential
      • Exceptional benefits package
      • Paid training
      • Flexible schedule
      • Paid vacation
      • Great work atmosphere


         

      Job Snapshot

      Other Pay Base + Monthly Bonus
      Employment Type Full-Time
      Job Type Automotive, Banking, Customer Service
      Education Not Specified
      Experience At least 1 year(s)
      Manages Others No
      Relocation No
      Industry Accounting - Finance, Banking - Financial Services, Credit - Loan - Collections
      Required Travel Negligible
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      Collector/Loan Service Counselor


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