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Registered Nurse Communicator

Registered Nurse Communicator

Job Description

Licensed Healthcare Communicator (RN)


Job Purpose:
Representing clients on a variety of medical or commercial projects via inbound/outbound telecommunication which may include:
o    Pre-screen potential volunteers for enrollment into clinical/medical research trials

o    Provide drug/medical device product information

o    Identify adverse events and product complaints as outlined by client guidelines

o    Conduct study compliance calls to volunteers enrolled in clinical/medical research trials

o    Enroll participants in educational seminars

o    Monitoring calls and providing feedback to outside call center personnel

o    Collect demographic data and disposition for product, sample and literature fulfillment


Reports To:                 
Call Center Supervisor

 

Direct Reports:             None  



Job Requirements

Key Objectives:

o    Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines

o    Accurately collect information required by individual programs and correctly capture in specific program databases

o    Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines

o    Exhibit effective communication and tele-management skills

o    Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, 
as needed

o    Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication 
duties as needed

o    Adhere to all company policies and Standard Operating Procedures

o    Possess effective organizational skills, including working on multiple projects simultaneously

o    Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the 
Health Insurance Portability and Accountability Act (HIPAA). 

Job Holder Specification:

o    Current US healthcare professional license: PA, NP, RN, LPN, R.Ph. or PharmD

o    Excellent verbal, written and listening communication skills

o    Competency with a computer keyboard and mouse

o    Pleasant telephone manner 


Location:

The jobholder is required to be located at Ashfield’s Headquarters, Ivyland, PA

Equal Employment Opportunity

Ashfield Healthcare, LLC is committed to Equal Employment Opportunity. It is the policy of the Company to encourage and support equal 
employment opportunity for all associates and applicants without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, 
physical or mental disability, medical condition, marital status, political affiliation, sexual orientation, individual genetic information, disabled veteran 
or Vietnam Era Veteran Status.

 

Americans with Disabilities Act

Applicants as well as employees who are, or become, disabled must be able to perform the essential job functions either unaided or with 
reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable 
law. 



Job Snapshot

Employment Type Full-Time
Job Type Nurse
Education 2 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Pharmaceutical
Required Travel Not Specified
Job ID LHC-RN
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Registered Nurse Communicator


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