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Customer Advisor III

Customer Advisor III

Job Description

The Customer Advisor III provides a high level of support for the implementation of Category Management and other related business insights initiatives within a designated customer. The Customer Advisor III will regularly meet with multi-division retailers in the market along with business managers to drive category management initiatives.  The Customer Advisor III may manage major projects or programs in the areas of space, merchandising, pricing requirements in assigned categories and have a long term effect on business results. 

Responsibilities:
  • Build and maintain a partnership with business managers and clients in the development of strategic plans for category management within the customer team. 
  • Work as integral part of assigned team assisting business managers and/or space technologists in presenting category management reviews to customers.
  • Analyze numerous and varied complex base insights presentations for assigned clients represented in the customer team.  Identify the root cause of a problem.   Develop innovative solutions to obtain a better outcome.
  • Maintain frequent internal contact with the category managers and or key customer personnel externally in the market, hub, client or customer team and assist them in their category management process.
  • Lead efforts with the Center of Shared Business Iintelligence (CSBI) category analysts to manage the completion of all base presentations in order to meet the time frames and needs of the customer team.
  • May provide guidance and team up with CSBI to maintain and update all syndicated scanning databases needed in the analysis for customer, client and/or market reviews.  May enhance existing processes, systems and tools when necessary.
  • Serve as a subject matter expert in  understanding IRI and ACNielsen syndicated scanning data, customer point-of-sale and loyalty data and systems used to generate the information for category reviews.
  • Miscellaneous duties as assigned.

Job Requirements

  • Must have a college degree and 8-10 years of experience in category management, sales or other industry related functions or equivalent related work experience.
  • Must have prior work experience in data analysis and systems and demonstrate a fundamental knowledge of the technology involved to operate and maintain these systems.
  • Must possess excellent written and verbal communication skills.
  • Must have a high degree of proficiency in Windows and related software applications including spreadsheets, word processing, graphics, e-mail, fax, database management, ACNielsen Workstation, NITRO and IRI Data Server.
  • Must be able to effectively communicate with others.  Must be able to operate a calculator, computer, printer, fax machine, telephone and copy machine.
  • The competency and skills required are: 

                 Passion / Attitude / Sense of Urgency; Sense of ownership (act like an owner, plan to win); 
                 Collaborative / Teamwork focus;
                 Intellectual Curiosity / Creativity; emotional intelligence;
                 Organized (strong organizational skills); Organizational savvy;
                 Sales minded (understands sales);
                 Collaboration with sales team & retailer; Ask the right questions (consultative thinking; understand shopper data; sales/shopper decomposition;  
                  Ability to uncover and understand retailer pain points (operations etc.); understand major client objectives; understand space analytics;
                  Project management; negotiation skills; presentation skills; translate macro trends to implications/Insights; 
                  Story telling with information; ability to look across the store not just analyze a category.

 

 

 

Acosta Sales & Marketing is an Equal Opportunity Employer


Job Snapshot

Employment Type Full-Time
Job Type Management, Marketing, Research
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Retail
Required Travel Not Specified
Job ID 67114
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Customer Advisor III


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