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Group/Reservation Travel positions Looking for Travel Agents/Travel Reservationists

Group/Reservation Travel positions Looking for Travel Agents/Travel Reservationists

Job Description



Is Culture important to you?  Are you passionate about customer service, travel, collaboration, innovation and fun?  Then this is your perfect career culture!


Exclusive Group Travel is about passion for customer service, travel and innovation.  All in a fun work environment where we value your expertise and understand that our employees are what makes us a great company.  We find that working hard is fun and we work hard to have fun.



Sound awesome?  Then continue to read through the job and benefits and if you still are excited, hit apply.  At that point we know that you want to be with a team that will only accept you if you have the passion to do what it takes to focus on the customer and each other.


• We are based in Hicksville, LI within walking distance to the Hicksville Train Station.
• We offer a great compensation package and benefits:
o Medical (low out of network deductible option)
o Dental
o Vision
o Aflac
o Matching 401K
o Travel Perks
o Business travel reimbursement
o Flexible Spending Account
o Disability
o Company paid life insurance
o Family Life Insurance
o Business and Personal International Accident Assistance
o Employee Assistance Plan
o Adoption Assistance
o Gym benefits
o Referral bonuses
o Little things that matter (happy hours, Friday lunches, nice coffee, snacks, etc.)
o Discounts on movie tickets and more…

• We offer a great working environment
o Non-stuffy work environment – decorate your own space
o Few meetings, few distractions policy
o Very Casual dress code is the rule not the exception




Job Requirements

Key Responsibilities and Accountabilities

• Book Group and FIT travel for Travel Agent partner’s clients
• Price Match when competitor pricing is more advantageous
• Resolve service issues by understanding the customer’s complaint/issue/challenge, determine the cause of the problem and finding the best solution to solve the problem.
• Identify and escalate repetitive and continuous service problems in a timely manner
• Expedite solutions and adjustments in order to provide amazing service and follow up in a timely manner whenever necessary
• Process pre-notifications, onsite and post travel customer service issues
• Process all customer adjustments, including refunds, while maintaining the financial integrity of the booking
• Responsible for the proper tracking of issues and adjustments
• Exceed customer expectations by providing exceptional customer service
• Escalate service issues when necessary
• Maintain proper documentation for each issue
• Utilize all training tools for ongoing development of skills and role
• Other duties as assigned
• Ability to work after hours ( 24 x 7 ) , weekends and holidays

This position is responsible for assisting with the sales and operations of leisure group travel as well as leisure individual travel.


Skills and Qualifications

• Previous customer service experience
• Previous travel agent experience a must
• Focus on Quality
• Exceptional problem solving techniques
• Ability to resolve conflict
• Microsoft Office
• Multi-tasking
• Excellent verbal and written communication skills required
• Strong organizational skills
• Excellent phone and listening skills






Job Snapshot

Employment Type Full-Time
Job Type Sales
Education High School
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Travel
Required Travel Not Specified
Job ID 2014-2
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Group/Reservation Travel positions Looking for Travel Agents/Travel Reservationists

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