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Security Operations Supervisor
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Security Operations Supervisor

Job Snapshot

Employment Type Full-Time
Job Type Management, Human Resources, Training
Education Not Specified
Experience At least 2 year(s)
Manages Others Yes
Industry Security, Law Enforcement, Employment - Recruiting - Staffing
Required Travel Not Specified

Job Description


Security Operations Supervisor



  • Reports to the Branch Manager
  • Manages the daily operations of the branch
  • Monitors the duties of the branch staff
  • Implements the quality policies of the Company.
  • Participates in the customer acquisition process
  • Participates in the contract review
  • Implements steps to validate the services we provide
  • Implements training programs
  • Implements the customer management processes to include the Client Policy process
  • Participates in the service implementation and new account recruitment
  • Control and handle the weekly payroll process / schedule



  • Supervise all full-time and part-time security personnel.
  • Hire, train, and evaluate security personnel.
  • Initiate disciplinary actions and terminations as required.
  • Prepare weekly work schedules for full-time and part-time Security Guards, including positing of schedules.
  • Provide security staffing for other functions as may be required.
  • Enforce and make recommendations regarding building security plans and schedules.
  • Account for all Security Guards hours, including sick/vacation, etc; review payroll for submission to accounting.
  • Approve time off for Security Guards and submit request to the Branch Manager for final approval.
  • Maintain records and files as required for all full-time and part-time security personnel.
  • Implement security measures improvements as they are developed
  • Review all daily Security Guard reports, incident reports and log entries; take necessary action; make follow-up reports to the Branch Manager.
  • Verify and review Post Positive Reports.
  • Maintain all necessary forms.
  • Make recommendations to management on staffing needs, budgeting data, and purchase recommendations.
  • Establish building security plans and schedules for special events.
  • Assist and advise on duty Security Guards around the clock.
  • Investigate all Security Guard injuries and prepare necessary reports.
  • Participate in day-to-day and special facility functions including service on various committees, task forces, and programs.
  • Implements the quality policies comprised of the Quality Management System
  • Monitors the Security Officer training programs
  • Bringing on new clients and participating in RFP processes and meetings
  • Perform other job related duties as required.



  • Computer literacy
  • In depth knowledge Company philosophy and policies.
  • Proven Scheduling Experience
  • Must be able to multi-task
  • Time oriented
  • Sales Skills a plus


Job Requirements


EDUCATION: High School Diploma,

LICENSES: As required by State

EXPERIENCE:  2 years in High level Security Supervision or Security Operations positions

COMPUTERS:  WINDOWS, Scheduling Software, WORD, Email, Scheduling Software, etc.



All the above duties and responsibilities are essential job functions subject to reasonable accommodation.  All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.  Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Must be able to pass a Background Check, MVR check and Drug Test. EOE


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Security Operations Supervisor

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