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Medical Office Phone Operator

Medical Office Phone Operator

Job Description

  • Answers multiple telephone calls in a courteous and speedy manner
  • Prioritize phone messages by importance and deliver appropriately
  • Routes calls to the appropriate location
  • Never leaves post unattended except in emergency situations.
  • Appropriately place phones on call forward at lunch and in the evening hours
  • Appropriately take phones off call in the AM and after the lunch hour
  • Upload dictation from the physicians
  • Download the finished dictation each day comparing the previous day’s schedule with the actual dictation to assure there were none missing
  • Maintain a helpful, positive attitude which contributes to teamwork
  • Maintain & understand the function of the phone system. 
  • Maintain & understand the function of the transcription system.
  • QA chart scanning

Job Requirements

  • High school diploma or equivalent.  Medical Oncology experience preferred. 
  • Proficiency in Microsoft Office, Word, Excel and Internet.
  • Knowledge of HIPAA rules & regulations preferred.
  • Excellent customer service skills.
  • Excellent verbal and writing communication skills.
  • Sitting: Remaining in the seated position up to 8 hours per day.
  • Lifting: Raising or lowering an object from one level to another- 10-25 lbs.
  • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public.

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
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Medical Office Phone Operator

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