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Patient Service Representative (PSR)
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Patient Service Representative (PSR)

Job Description


Are you a Patient Service Representative or Healthcare professional with a special focus on patient satisfaction?  Goodwill Talent Bridge is partnering with Wheaton Franciscan Healthcare to staff for a pool of highly qualified and motivated Patient Service Representatives to work in the Wheaton Franciscan Medical Group. 

As a Talent Bridge PSR, you will attend two weeks of paid training and will start in a pool capacity, filling in for short and long-term needs in the Wheaton Franciscan Medical Group.  Successful individuals may be hired into positions depending on staffing needs.

In the Patient Service Representative Role, individuals will perform a variety of administrative duties in the clinical setting including, but not limited to:

-Check patients in when arriving for their appointments, notify all necessary staff of patient arrival. Check patient out after office visit and schedule follow up appointment if necessary
- Utilize the Payment Navigator system to collect co-payment from patients, advise patient of outstanding balance and money due at time of appointment.  Balance cash drawer at end of shift

-Check insurance eligibility prior to appointment time

-Verify patient insurance, demographic and contact information, make any necessary changes needed

-Utilize the PLUS scheduling system to schedule future appointments and make any necessary changes
-Professionally answer incoming calls and utilize EPIC to document patient phone calls and messages, follow up with patients and other staff as needed to handle communication

-Utilize a high level of customer service to greet all patients and assist with any patient questions or concerns

Job Requirements

In the Patient Service Representative Position, successful candidates MUST meet the following hiring criteria:

 

-One year or more of advanced administrative experience, preferred candidates will have experience working in a healthcare field

-Previous medical office experience or similar clinical experience is highly preferred but not required for consideration

-Excellent customer service and communication skills.  Demonstrated ability to multi-task in a fast paced environment. 

-Ability to use EMR and EHR systems or computer based scheduling and documentation systems, especially PLUS and EPIC

 

The Patient Service Representative (PSR) pay rates range from $12.50-$15.00 per hour and are based on experience and clinical duties. 

Job Snapshot

Base Pay $12.50 - $15.00 /Hour
Employment Type Full-Time/Part-Time
Job Type Health Care
Education High School
Experience 1 to greater than 15 years
Manages Others Not Specified
Relocation No
Industry Healthcare - Health Services
Required Travel Not Specified
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Patient Service Representative (PSR)


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