Are you a Patient Service Representative or Healthcare professional with a special focus on patient satisfaction? Goodwill Talent Bridge is partnering with Wheaton Franciscan Healthcare to staff for a pool of highly qualified and motivated Patient Service Representatives to work in the Wheaton Franciscan Medical Group.
As a Talent Bridge PSR, you will attend two weeks of paid training and will start in a pool capacity, filling in for short and long-term needs in the Wheaton Franciscan Medical Group. Successful individuals may be hired into positions depending on staffing needs.
In the Patient Service Representative Role, individuals will perform a variety of administrative duties in the clinical setting including, but not limited to:
-Check patients in when arriving for their appointments, notify all necessary staff of patient arrival. Check patient out after office visit and schedule follow up appointment if necessary
- Utilize the Payment Navigator system to collect co-payment from patients, advise patient of outstanding balance and money due at time of appointment. Balance cash drawer at end of shift
-Check insurance eligibility prior to appointment time
-Verify patient insurance, demographic and contact information, make any necessary changes needed
-Utilize the PLUS scheduling system to schedule future appointments and make any necessary changes
-Professionally answer incoming calls and utilize EPIC to document patient phone calls and messages, follow up with patients and other staff as needed to handle communication
-Utilize a high level of customer service to greet all patients and assist with any patient questions or concerns