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Patient Service Representative (PSR)
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Patient Service Representative (PSR)

Job Snapshot

Base Pay $12.50 - $15.00 /Hour
Employment Type Full-Time/Part-Time
Job Type Health Care
Education High School
Experience 1 to greater than 15 years
Manages Others Not Specified
Relocation No
Industry Healthcare - Health Services
Required Travel Not Specified

Job Description

Are you a Patient Service Representative or Healthcare professional with a special focus on patient satisfaction?  Goodwill Talent Bridge is partnering with Wheaton Franciscan Healthcare to staff for a pool of highly qualified and motivated Patient Service Representatives to work in the Wheaton Franciscan Medical Group. 

As a Talent Bridge PSR, you will attend two weeks of paid training and will start in a pool capacity, filling in for short and long-term needs in the Wheaton Franciscan Medical Group.  Successful individuals may be hired into positions depending on staffing needs.

In the Patient Service Representative Role, individuals will perform a variety of administrative duties in the clinical setting including, but not limited to:

-Check patients in when arriving for their appointments, notify all necessary staff of patient arrival. Check patient out after office visit and schedule follow up appointment if necessary
- Utilize the Payment Navigator system to collect co-payment from patients, advise patient of outstanding balance and money due at time of appointment.  Balance cash drawer at end of shift

-Check insurance eligibility prior to appointment time

-Verify patient insurance, demographic and contact information, make any necessary changes needed

-Utilize the PLUS scheduling system to schedule future appointments and make any necessary changes
-Professionally answer incoming calls and utilize EPIC to document patient phone calls and messages, follow up with patients and other staff as needed to handle communication

-Utilize a high level of customer service to greet all patients and assist with any patient questions or concerns

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Job Requirements

In the Patient Service Representative Position, successful candidates MUST meet the following hiring criteria:


-One year or more of advanced administrative experience, preferred candidates will have experience working in a healthcare field

-Previous medical office experience or similar clinical experience is highly preferred but not required for consideration

-Excellent customer service and communication skills.  Demonstrated ability to multi-task in a fast paced environment. 

-Ability to use EMR and EHR systems or computer based scheduling and documentation systems, especially PLUS and EPIC


The Patient Service Representative (PSR) pay rates range from $12.50-$15.00 per hour and are based on experience and clinical duties. 

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Patient Service Representative (PSR)

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