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Customer Service Rep/Account Manager (Manufacturing)

Customer Service Rep/Account Manager (Manufacturing)

Job Description

PeopleShare's Princeton, NJ office has an immediate need for an experienced Customer Service Representative/Account Manager with an established Manufacturing company in Cranbury, NJ.

Essential Duties and Responsibilities:

  • Assures friendly, timely, and accurate solutions are provided to the customer.
  • Provides basic technical and product information to our customer's inquires.
  • Receive and process all orders contacting customers if clarification is necessary and providing order confirmations.
  • Assist customer with order logistics, such as delivery dates, shipping logistics, expediting orders, initiating tracers, claims and P.O.D.
  • Check availability of inventory to ensure order fulfillment.
  • Cross reference competitive part numbers and descriptions.
  • Performs initial and secondary contract review on orders entered.
  • Provides customer information of published prices on standard products.
  • In support of sales team; process sample, literature, and technical service requests.
  • Coordinates and processes customer complaints, returned material authorization (RMA) requests.
  • Provide Management with information necessary to review, revise, and implement required procedures.

Job Requirements


  • Experience working with a manufacturing company is a huge plus.
  • Demonstrates strong interpersonal and time-management skills.
  • Ability to enter, revise and cancel orders as requested.
  • Ability to enter sample orders.
  • Maintains all files pertinent to assigned accounts.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses facts and logic to determine best course of action.
  • Customer Service: manages customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds promptly to requests for service and assistance; and meets stated commitments.
  • Attend seminars, meetings and trade shows to enhance product knowledge
  • Works on special projects assigned by the customer service manager.
  • Provides management with special reports as requested.

If you have this experience and are interested in this great opportunity, PLEASE APPLY ONLINE NOW!

Job Snapshot

Base Pay $16.00 - $18.00 /Hour
Employment Type Full-Time
Job Type Customer Service, Admin - Clerical, Manufacturing
Education High School
Experience 3 to greater than 15 years
Manages Others Not Specified
Industry Manufacturing
Required Travel None
Job ID 0414AM
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Customer Service Rep/Account Manager (Manufacturing)

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