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Unified Communications Engineer - CISCO VOICE

Unified Communications Engineer - CISCO VOICE

Job Description

Systems Engineer/Cisco Voice background
Pittsburgh, PA.

  • Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity and Call Center Express 
  • Develop and implement the technical architecture and physical design of the network:  analyze existing voice and data networks and recommend solutions Install and configure voice gateways as part of the IP telephony system 
  • Install and configure LAN switches 
  • Attend presales meetings with clients to assist in developing technology solutions 
  • Work with Account Managers to develop bills of materials and respond to RFPs 
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist with day to day project management duties during client installations
  • Provide systems administration training to clients
  • Updates the Engineering Manager (EM) and Project Manager on scheduling and project status
  • Assist support technicians in troubleshooting client installations

Job Requirements

Systems Engineer/Cisco Voice background
Pittsburgh, PA.


  • Hands on experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX
  • Hands on experience with creating and maintaining IPCC/UCCX scripts
  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
  • Experience designing network solutions given client requirements and goals
  • Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable 
  • CCVP, CCDP, or CCIE certification preferred
  • Ability to manage and coordinate projects
  • Strong written and oral communication skills
  • Ability to travel as needed
  • Self-motivated and desire to succeed

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Engineering, Telecommunications
Education 4 Year Degree
Experience At least 7 year(s)
Manages Others Not Specified
Industry Computer Hardware, Computer Software, Telecommunications
Required Travel Not Specified
Job ID SystemsEng/dm
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Unified Communications Engineer - CISCO VOICE

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