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Salon & Spa Customer Service Representative (FT/PT) - Multiple Locations

Salon & Spa Customer Service Representative (FT/PT) - Multiple Locations

Job Description


  • Book appointments based on specific service time requirements.
  • Answer incoming calls using the standard greeting in a timely manner.
  • Communicate current and ongoing promotional programs, services and packages to guests by demonstrating in-depth knowledge of spa/salon offerings.
  • Utilize effective selling skills to promote add on services, gift certificate sales, and retail sales.
  • Facilitate outstanding customer service to enhance the spa/salon experience for the guest.
  • Support technicians by managing schedules, handling backlog and accommodating guests.
  • Constant focus on maintaining updated guest files.
  • Perform general duties as assigned by management in a timely and accurate manner.
  • Keep work area clean and organized at all times and comply with all Company policies.
  • Responsible for meeting and achieving both individual and front desk sales goals.
  • Active participation in the promotion of MT services and products
  • Responsible for opening and closing the salon as needed, following MT protocols.

Job Requirements


  • Reception desk, hospitality, retail, or customer service experience in a fast-paced environment.
  • Excellent (English speaking) communication skills.
  • Maintain high professional standards of service, appearance and behavior.
  • Team player with good organizational and interpersonal skills.
  • PC and keyboarding skills.
  • Able to handle multiple duties simultaneously.
  • Available to work varied shifts including nights, weekends and holidays.
  • Previous cash handling experience preferred.
  • Ability to work independently and as a team.

Mario Tricoci Hair Salons and Day Spas is an Equal Opportunity Employer.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Hospitality - Hotel, Other
Education Not Specified
Experience Not Specified
Manages Others Yes
Industry Retail, Hospitality, Hotel - Resort
Required Travel Not Specified
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Salon & Spa Customer Service Representative (FT/PT) - Multiple Locations

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