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Help Desk Supervisor

Help Desk Supervisor

Job Description

Job Summary:
Supervises the day-to-day operations of the help desk.  Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Relies on extensive experience and judgment to plan and accomplish goals.

Job Requirements

Duties and Responsibilities
·       Provides phone support to all divisions with computer applications and hardware issues
        including Microsoft Office, Outlook, Pivotal, FiServ Unifi, Envisionand JD Edwards applications.  
·      Identifies, researches and resolves technical problems. Documents, tracks and monitors the
       problem to ensure a timely resolution.
·      Configures computer systems for all end-users. Handles installation and troubleshooting for 56K
·      Conducts new employee classes covering basic PC functions, Outlook and Pivotal
        training. Creates documentation for new computer builds.
·       Orders all new computer hardware for the organization.
·       Orders new broadband service.
·       On-call to provide support after hours every 3-4 weeks.
·       Performs all other duties as required.
Job Specifications
Minimum Education Experience: 
Bachelor’s Degree in Computer Science or other related field and 3-5 years of experience in a help desk environment.
Skills and Abilities: 
Knowledge of general computer applications including Microsoft Office and Windows. Excellent verbal and written communication skills. Ability to quickly identify and resolve problems/issues. Detail oriented with excellent customer service skills. Ability to handle multiple tasks simultaneously. 
Work Conditions:
Travel needed occasionally. 
Some lifting may be required. 

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, 401(k) profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Management
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Homebuilding
Required Travel Not Specified
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Help Desk Supervisor

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