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Entry Level / Help Desk / Network Administrator
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Entry Level / Help Desk / Network Administrator

Job Description

Provide Help Desk Support services

 

Duties:

* Determines source of error by reviewing procedures and actions taken by user.  Educates user to reduce repeat errors.

*Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.

* Resolves problems by issuing corrective instructions; consulting with coworkers and vendors.

* Improves programs by notifying programmers of problems; making recommendations.

* Improves operating references by writing revisions.

* Evaluates software by testing ease of use and applicability.

* Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.

* Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks; participating in technical societies.

* Maintains client confidence and protects operations by keeping information confidential.

* Contributes to team effort by accomplishing related results as needed.

Job Requirements

* Industry-relevant certifications highly preferred A+, Net+, MCITP, MCTS, CCNA.

* Working knowledge of common operating systems and software applications     

* Knowledge of basic computer hardware and end-user desktop environments    

* 2-3 years of customer service experience preferred, but not mandatory

* Experience working in a team-oriented, collaborative environment

* Experience working in a fast-paced, high demand environment


Job Snapshot

Base Pay $30,000.00 - $40,000.00 /Year
Employment Type Full-Time
Job Type Engineering
Education High School
Experience 0 to 2 year(s)
Manages Others No
Industry Computer Software, Computer Hardware
Required Travel None
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Entry Level / Help Desk / Network Administrator


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